Cigna has experienced processing issues

Incident Report for UHIN

Resolved

This incident has been resolved.

Posted Jan 30, 2019 - 14:13 MST

Identified

Cigna has identified an issue that caused some claims to reject in error. The affected claims were rejected with the following error code:

A3:454 – Acknowledgement/Returned as un processable claim-The claim/encounter has been rejected and has not been entered into the adjudication system. Procedure code for services rendered.

Claims that rejected from 01/01/2019 – current will be identified and will be replayed.

For up to date information, please visit: https://status.uhin.org/

Posted Jan 09, 2019 - 11:57 MST

This incident affected: Clearinghouse Platform (Payer Network).