Cigna has experienced processing issues
Incident Report for Utah Health Information Network
Cigna has identified an issue that caused some claims to reject in error. The affected claims were rejected with the following error code:

A3:454 – Acknowledgement/Returned as un processable claim-The claim/encounter has been rejected and has not been entered into the adjudication system. Procedure code for services rendered.

Claims that rejected from 01/01/2019 – current will be identified and will be replayed.

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Posted 10 days ago. Jan 09, 2019 - 11:57 MST
This incident affects: Payer Connections.