Better Data Better Outcomes
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 MDT
Scheduled - Regence has a scheduled maintenance planned. This maintenance affects Real-time 27X transactions. Please resend any transactions that received an error after the maintenance has been completed.

For up to date information please visit: https://status.uhin.org/
Payer Connections   Operational
cHIE Clinical Systems Operational
CareAchieve Data Warehouse   Operational
Clinical Portal   Operational
Data Feeds   Operational
Federated Query   Operational
Results Delivery   Operational
VPN Connectivity   Operational
Real-Time Transactions Operational
SOAP   Operational
SOAP (CORE)   Operational
REST   Operational
MIME   Operational
cHIE Alert Notifications Operational
Delivered via Direct   Operational
Delivered via SFTP   Operational
Batch Transactions Operational
SFTP   Operational
SOAP   Operational
cHIEdirect.net Operational
Claims Attachments   Operational
Webmail   Operational
Utransend Portal   Operational
10A PreAuthorizations   Operational
UHINT Hand Entry Tool   Operational
Customer Service (Call Center)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 20, 2017
ACTION REQUIRED
If you currently send Institutional or Professional claims to Tricare West (payer ID 99726, WESTR, 12C01, or SCWI0), you will need to enroll with HNFS to continue sending claims.
1. Go to https://www.hnfs.com.
2. In the Spotlight section, select Join Our T2017 Provider Network.
3. Follow the instructions listed for your line of business.

If you would like to send electronic claims to and receive electronic reports from HNFS, please review the below steps.
1. Claims (837) – If you currently submit electronic claims to Tricare West, once you have enrolled as a provider no additional steps are needed to continue sending claims electronically.
2. ERA (835) – To receive payment remittances (835s) electronically you must complete the T2017 West Region Electronic Remittance Advice Enrollment form.
a. If you send to the 99726 or WESTR payer ID, use the following information in the ERA form:
i. Trading Partner ID: 7GW1200CO3
ii. Clearinghouse Name: Optum
iii. Clearinghouse Telephone Number: 866-367-9778
iv. Clearinghouse Email: https://secure.enshealth.com/customer%5center/
b. If you send to the 12C01 or SCWI0 payer ID, use the following information in the ERA form:
i. Trading Partner ID:
1. 7GW0171TN3 – Professional
2. 7GW0039TN3 - Institutional
ii. Clearinghouse Name: Change Healthcare
iii. Telephone Number: 800-845-6592
iv. Email Address: PayerRegistration@changehealthcare.com
NOTE: If you have multiple NPIs under a single Federal Tax ID/EIN, you must fill out a pre-enrollment form for each NPI.
3. EFT/Direct deposit – If you would like payments from HNFS to be transferred electronically to your bank, complete the T2017 West Region Electronic Funds Transfer Pre-Enrollment form.
a. If you have multiple NPIs under a single Federal Tax ID/EIN, you must fill out a pre-enrollment form for each NPI.
Oct 20, 09:13 MDT
Oct 19, 2017

No incidents reported.

Oct 18, 2017
Resolved - Delayed files have now been delivered.
Oct 18, 13:04 MDT
Identified - Medicare Parts A and B have experienced issues in delivering 999s, 277CAs, and 835 reports from 10/17/2017.

For up to date information, please visit: https://status.uhin.org/
Oct 18, 08:52 MDT
Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017
Resolved - All batch transactions affected by this processing delay have been delivered successfully. If you are still experiencing a delay, please contact customer service.
Oct 15, 10:01 MDT
Monitoring - The issue has been resolved and batch transactions are processing normally. We are continuing to monitor successful delivery.
Oct 13, 16:33 MDT
Identified - Some customers may experience a delay in delivery of batch transactions. Please visit the status page for updates.
Oct 13, 10:29 MDT
Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 MDT
Scheduled - Regence has a scheduled maintenance planned. This maintenance affects Real-time 27X transactions. Please resend any transactions that received an error after the maintenance has been completed.

For up to date information please visit: https://status.uhin.org/
Oct 12, 16:18 MDT
Oct 13, 2017
Completed - The scheduled maintenance has been completed.
Oct 13, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:30 MDT
Scheduled - The chiedirect.net server is scheduled for regular maintenance. The cHIE Direct server will be down.

cHIE Direct has a regular maintenance window scheduled for every other Friday.

We apologize for any inconvenience.
Thank you,

UHIN Community Alerts
For up to date information please visit: https://status.uhin.org/
Oct 11, 16:40 MDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017
Resolved - Maintenance has been completed and all services are operational.
Oct 11, 15:09 MDT
Investigating - Please be advised UHIN will be conducting unscheduled maintenance which will impact some clearinghouse and cHIE services. Please visit the status page to view the affected services.
Oct 11, 14:03 MDT
SelectHealth experienced some technical difficulty yesterday, and only a small portion of our 277CA’s went out last night. Any 277CA’s missing from 10/10 will be received tonight. We apologize for any inconvenience this may cause.

For up to date information, please visit: https://status.uhin.org/
Oct 11, 11:27 MDT
Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 MDT
Scheduled - Please be advised UHIN has scheduled maintenance planned for Production during our normally scheduled maintenance window. During this time there may be periodic outages to SFTP, batch, and real-time transactions.
Oct 10, 17:23 MDT
Oct 9, 2017
Resolved - Maintenance has been completed.
Oct 9, 00:41 MDT
Identified - Due to the unscheduled outage last week, UHIN is performing emergency maintenance on the cHIE systems .
Oct 2, 10:19 MDT
Oct 8, 2017

No incidents reported.