UHIN Status Page
Update - We are continuing to work on a fix for this issue.
Jan 27, 2025 - 09:41 MST
Identified - We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
Jan 27, 2025 - 09:35 MST

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.87 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
99.75 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
99.75 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
99.75 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
99.75 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
99.96 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 21, 2025

No incidents reported today.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Completed - The scheduled maintenance has been completed.
Jun 19, 18:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 MDT
Scheduled - The UHIN Customer Service call center will be closed on Thursday, June 19th.

All regular support issues will be addressed on Friday, June 20th. Our on-call team will be actively monitoring the system to ensure connectivity.

If you have an issue please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.

Jun 17, 10:25 MDT
Jun 18, 2025

No incidents reported.

Jun 17, 2025
Resolved - We are now caught up with all backlogged alerts from Intermountain. The issue has been resolved, and alert delivery is back to normal.

Thank you for your patience.

Jun 17, 09:14 MDT
Monitoring - We observed very low message volume from Intermountain(IH) over the weekend until about 8:50 AM today. Since then, Alerts flow has improved, and we are seeing increased volume. We are working with IH to ensure any backlog alerts are delivered.
You may notice some alerts arriving later than normal. We will continue to monitor and provide updates if there are any further issues or changes.
Thank you for your patience.

Jun 16, 10:26 MDT
Jun 16, 2025
Jun 15, 2025
Completed - The scheduled maintenance has been completed.
Jun 15, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 16:30 MDT
Scheduled - Utah Medicaid's PRISM system will be down for system maintenance on June 14, 2025 from 4:30 PM to 5:00 AM on June 15, 2025.

For eligibility verification, please go to https://medicaid.utah.gov/eligibility/
During this time:
HIPAA CORE (Real Time) transactions will not be accepted.
UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.

We appreciate your patience while the PRISM system maintenance is completed.

Jun 5, 13:28 MDT
Jun 14, 2025
Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Resolved - This incident has been resolved.
Jun 11, 09:06 MDT
Update - We are continuing to work on a fix for this issue.
Jun 4, 10:00 MDT
Identified - UHIN is currently experiencing intermittent eligibility and batch webservices issues. The intermittent issue started on June 2, 2025. UHIN is aware of this issue and is working on a resolution.
Jun 3, 14:22 MDT
Resolved - This incident has been resolved.
Jun 11, 09:05 MDT
Identified - Utah Medicaid users:
UHIN worked closely with Utah Medicaid to investigate missing/duplicated HIPAA transaction files 4/18 through 5/12. These issues have been resolved as of 12:00 p.m. 5/13/2025. No resubmission is necessary at this time. We appreciate your patience while this issue was corrected.

May 13, 13:26 MDT
Resolved - This incident has been resolved.
Jun 11, 09:05 MDT
Monitoring - SelectHealth’s Dental EFT file from 5/27/25 has experienced issues. Dental payments usually received on Thursdays will be delayed at least one day. SelectHealth is working as quickly as possible to resolve the situation.
May 28, 17:44 MDT
Resolved - This incident has been resolved.
Jun 11, 09:05 MDT
Identified - SelectHealth experienced issues with some claim files received on 6/2/25. It is necessary to have those files resent. Providers may see duplicate claims on the 277CA.

Apologies for the inconvenience.

Jun 5, 10:35 MDT
Jun 10, 2025
Resolved - This incident has been resolved.
Jun 10, 15:18 MDT
Identified - Utransend is having intermittent issues. UHIN is working on a resolution.
Jun 10, 09:31 MDT
Resolved - The scheduled maintenance was successfully completed. The system is now fully operational, and all queued messages are being delivered.
Thank you for your patience. Please reach out to customerservice@uhin.org if you have any questions or if you’re missing expected notifications.

Jun 10, 14:50 MDT
Investigating - There will be a brief interruption to our alerts delivery service at 2:00 PM today due to scheduled maintenance. As this work requires coordination across multiple teams, it is being performed during business hours. The interruption will last only a few minutes. Once maintenance is complete, any queued messages will be delivered as expected. Thank you for your understanding.
Jun 10, 09:28 MDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.