Better Data Better Outcomes
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:00 MDT
Scheduled - United Healthcare has scheduled maintenance planned for Saturday, April 29, 2017 from 9:00 PM MDT to Sunday, April 30, 2017, at 5:00 AM MDT. The maintenance affects batch and real-time Eligibility 270 transactions. UHIN received the following notice for United Healthcare:

“Attention all Trading Partners and Clients:

“United Healthcare has notified us of scheduled system maintenance occurring for the following times:

• Saturday, April 29th 2017 from 11:00 PM [9:00 PM MDT] to Sunday, April 30th 7:00 AM Eastern Standard Time [5:00 AM MDT]

“During the specified maintenance window, 27X transactions will be unavailable for processing. Attempts to submit transactions for this payer will result in AAA*42 errors.

“All transactions will resume once this maintenance has been completed.”

During the scheduled maintenance for United Healthcare don’t send Eligibility 270 files to them. If sent and an error is received resend the transaction after the maintenance.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 18:30 MDT
Scheduled - Medicare (Parts A and B) has scheduled maintenance planned for Friday, April 28, 2017 from 6:30 PM MDT to Sunday, April 30, 2017, at 10:00 AM MDT. The maintenance affects batch and real-time Eligibility 270 transactions. UHIN received the following notice for Medicare (Parts A and B):

“Attention all Trading Partners and Clients:

“Medicare (Parts A and B) has notified us of scheduled system maintenance occurring for the following times:

• Friday, April 28th from 8:30 PM [6:30 PM MDT] to Sunday, April 30th 12:00 PM Eastern Time [10:00 AM MDT]

“During the specified maintenance window, 27X transactions will be unavailable for processing. Attempts to submit transactions for this payer will result in AAA*42 errors.

“All transactions will resume once this maintenance has been completed.”

During the scheduled maintenance for Medicare (Parts A and B) don’t send Eligibility 270 files to them. If sent and an error is received resend the transaction after the maintenance.
Payer Connections Under Maintenance
cHIE Clinical Systems Operational
CareAchieve Data Warehouse Operational
Clinical Portal Operational
Data Feeds Operational
Federated Query Operational
Results Delivery Operational
VPN Connectivity Operational
Real-Time Transactions Under Maintenance
SOAP Under Maintenance
SOAP (CORE) Under Maintenance
REST Under Maintenance
MIME Under Maintenance
cHIE Alert Notifications Operational
Delivered via Direct Operational
Delivered via SFTP Operational
Batch Transactions Under Maintenance
SFTP Under Maintenance
SOAP Under Maintenance
cHIEdirect.net Operational
Claims Attachments Operational
Webmail Operational
Utransend Portal Operational
10A PreAuthorizations Operational
UHINT Hand Entry Tool Operational
Customer Service (Call Center) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 30, 2017

No incidents reported today.

Apr 28, 2017
Completed - The scheduled maintenance has been completed.
Apr 28, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:30 MDT
Scheduled - The chiedirect.net server is scheduled for regular maintenance. The cHIE Direct server will be down.

cHIE Direct has a regular maintenance window scheduled for every other Friday.

We apologize for any inconvenience.
Thank you,

UHIN Community Alerts
For up to date information please visit: https://status.uhin.org/
Apr 26, 16:52 MDT
Apr 27, 2017

No incidents reported.

Apr 26, 2017
In response to a higher than normal level of requests for 277CA’s to be resent for 04/21/2017, SelectHealth has decided to resend the entire file this morning.

If you have received your full 277CA file for 4/21/17 already please disregard this file.

We apologize for any inconvenience.
Apr 26, 13:48 MDT
Apr 25, 2017

No incidents reported.

Apr 24, 2017
SelectHealth's 277CA’s for 4/18 and 4/19 were inadvertently resent to all Trading Partners this afternoon, 4/24/17. We apologize for all the duplicate transactions. These can be disregarded. We again apologize for the confusion and the inconvenience this may have caused.
Apr 24, 16:27 MDT
Remittance advices for Medicare Part B of Arizona, Northern California, Southern California, and Washington submitters from April 24, 2017 are delayed.

Remittance advices are delivering now and all advices are expected to be available for retrieval at, or before, 3 pm CST [2 PM MDT] today, April 24, 2017.

EDISS apologizes for any inconvenience this may have caused.
Apr 24, 12:01 MDT
Apr 23, 2017
Completed - The scheduled maintenance has been completed.
Apr 23, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 03:00 MDT
Scheduled - Regence has scheduled maintenance planned for Saturday, April 22, 2017 from 3:00 AM MDT to Sunday, April 23, 2017 at 1:00 PM MDT. The maintenance affects real-time Eligibility 270 and Claim Status 276 transactions. Batch transactions are not affected by this maintenance.

During the scheduled maintenance for Regence don’t send real-time Eligibility 270 or Claim Status 276 files to them. If sent and an error is received resend the real-time transaction after the maintenance.
Apr 21, 10:25 MDT
Completed - The scheduled maintenance has been completed.
Apr 23, 11:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 MDT
Scheduled - AARP, Medica, Qualchoice, United Healthcare, Johns Hopkins Health Plan and Neighborhood Health Partnership have scheduled maintenance planned for Sunday, April 23, 2017 from 7:00 AM MDT to 11:00 AM MDT. The maintenance affects batch and real-time Eligibility 270 transactions. UHIN received the following notice:

“Attention all Trading Partners and Clients:

“We have just been advised that the following payers have scheduled system maintenance on Sunday, April 23rd 2017 from 8:00 AM [7:00 AM MDT] to 12:00 PM Central Time [11:00 AM MDT]

• AARP-10431
• Medica-10125
• Qualchoice-10553
• United Healthcare-10002
• Johns Hopkins Health Plan-10267
• Neighborhood Health Partnership-10151

“During the specified maintenance window, 27X transactions will be unavailable for processing. Attempts to submit transactions for this payer will result in AAA*42 errors.

“All transactions will resume once this maintenance has been completed.”

During the scheduled maintenance for the listed payers don’t send Eligibility 270 files to them. If sent and an error is received resend the transaction after the maintenance.
Apr 13, 14:06 MDT
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 02:45 MDT
Scheduled - Aetna has notified us of scheduled system maintenance occurring for the following times:

• Sunday, April 23rd 2017 from 4:45 AM [2:45 AM MDT] to 8:00 AM Eastern Time [6:00 AM MDT]
During the specified maintenance window, 27X transactions will be unavailable for processing. Attempts to submit transactions for this payer will result in AAA*42 errors.

All transactions will resume once this maintenance has been completed.
Apr 20, 16:34 MDT
Apr 22, 2017
Completed - The scheduled maintenance has been completed.
Apr 22, 16:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 12:00 MDT
Scheduled - BCBS of Arizona has scheduled maintenance planned for Saturday, April 22, 2017 from 12:00 PM MDT to 4:00 PM MDT. The maintenance affects batch and real-time Eligibility 270 transactions. UHIN received the following notice for BCBS of Arizona:

“Attention all Trading Partners and Clients:

“BCBS of Arizona has notified us of scheduled system maintenance occurring for the following times:
• Saturday, April 22nd 2017 from 12:00 PM to 4:00 PM Mountain Time

“During the specified maintenance window, 27X transactions will be unavailable for processing. Attempts to submit transactions for this payer will result in AAA*42 errors.

“All transactions will resume once this maintenance has been completed.”

During the scheduled maintenance for BCBS of Arizona don’t send Eligibility 270 files to them. If sent and an error is received resend the transaction after the maintenance.
Apr 13, 14:24 MDT
Apr 21, 2017

No incidents reported.

Apr 20, 2017
SelectHealth had an issue that caused us to load claims more than once, which resulted in a high number of false duplicate rejections. If you receive a duplicate reject but only sent the claim once, please disregard the rejection. We are sorry for the inconvenience this caused.
Apr 20, 11:39 MDT
Apr 19, 2017
EDI Support Services (EDISS) experienced a processing issue through the new gateway that impacted 837 claim files submitted on 04/17/2017 starting at 10:30 pm (CST) [9:30 PM MDT] to 04/18/2017 8:40 am (CST) [7:40 AM MDT]. If you did not receive reports for files submitted during this time frame, please resubmit the files. EDISS apologizes for any inconvenience this may have caused.
Apr 19, 17:32 MDT
SelectHealth experienced an unscheduled downtime from 12:00 AM MDT to 3:00 AM MDT this morning, 4/19/2017. This impacted real-time transactions, and also may have prevented some 277CA’s from being received. We have resent all 277CA’s, please disregard if these are duplicates. We apologize for any inconvenience this may have caused.
Apr 19, 13:52 MDT
Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017
Completed - The scheduled maintenance has been completed.
Apr 16, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 MDT
Scheduled - Regence has scheduled maintenance planned for Saturday, April 15, 2017 from 11:00 PM MDT to Sunday, April 16, 2017 at 11:30 PM MDT. The maintenance affects real-time Eligibility 270 transactions. Batch transactions are not affected by this maintenance.

During the scheduled maintenance for Regence don’t send real-time Eligibility 270 files to them. If sent and an error is received resend the real-time transaction after the maintenance.
Apr 13, 16:29 MDT
Completed - The scheduled maintenance has been completed.
Apr 16, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 MDT
Scheduled - BCBS of South Carolina, TRICARE for Life and TRICARE have scheduled maintenance planned for Sunday, April 16, 2017 from 1:00 PM MDT to 8:00 PM MDT. The maintenance affects batch and real-time Eligibility 270 transactions. UHIN received the following notice for BCBS of South Carolina, TRICARE for Life and TRICARE:

“Attention all Trading Partners and Clients:

“We have just been advised that the following payers have scheduled system maintenance on Sunday, April 16th 2017 from 3:00 PM [1:00 PM MDT] to 10:00 PM Eastern Time [8:00 PM MDT]

• BCBS of South Carolina-10047
• TRICARE for Life-10879
• TRICARE-10189

“During the specified maintenance window, 27X transactions will be unavailable for processing. Attempts to submit transactions for this payer will result in AAA*42 errors.

“All transactions will resume once this maintenance has been completed.”

During the scheduled maintenance for BCBS of South Carolina, TRICARE for Life and TRICARE don’t send Eligibility 270 files to them. If sent and an error is received resend the transaction after the maintenance.
Apr 13, 13:40 MDT