Update - We are continuing to investigate this issue.
Feb 26, 2026 - 13:48 MST
Update - We are continuing to investigate this issue.
Feb 26, 2026 - 13:48 MST
Investigating - We are currently experiencing issues with Immunization Queries and ELR(Electronic Lab Reporting) reporting to the State Department of Health & Human Services (DHHS). Our team is actively working with DHHS to resolve the problem. Thank you for your patience while we address this.
Feb 26, 2026 - 13:46 MST
Monitoring - Title: Multi-State EHR-Based Network for Disease Surveillance
Posted Date: 2/6/2026 Deadline for Opt Outs: 3/8/2026
Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy (https://support.uhin.org/s/article/Member-Policies-And-Procedures-Manual) and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project.
Type of Request: This is a Public Health Activity request for chronic disease surveillance
Project/Study Title: Multi-State EHR-Based Network for Disease Surveillance Protocol Number (if applicable): 2
Requestor: Utah Department of Health and Human Services and the National Association of Chronic Disease Directors
Description of Project/Study: MENDS is a distributed network for surveillance that leverages electronic health record (EHR) data to generate timely prevalence estimates of chronic disease risk measures at national and local levels. MENDS can be accessed by health departments and other authorized users for monitoring trends, informing policies, planning programs, and evaluating outcomes to improve the health of the population. Information on the MENDS project, including Project Summary and Overview, how MENDS works, and governance, can be located here https://chronicdisease.org/cphl/technical-assistance-hub/data-modernization/mends/
Type of Patient Data Involved: A limited data set will be extracted from the CHIE and be available through secure systems, with proper access control, to the National Association of Chronic Disease Directors (NACDD), the Utah Department of Health and Human Services, and NORC at the University of Chicago. Business Associate Agreements and/or Data Use Agreements will be implemented as required by applicable law.
UHIN Board review and approval: 8/14/2025
Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Not applicable, this is a public health activity, not research. IRB/Privacy Board Approval or Exemption (for Research Studies Only): Not applicable, this is a public health activity, not research.
If you have questions or wish to have additional information about this project, please email privacy@uhin.org and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email privacy@uhin.org by 3/8/2026 to opt out.
Feb 06, 2026 - 12:34 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Partial Outage
90 days ago
99.95
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Partial Outage
90 days ago
99.99
% uptime
Today
Federated Query
Operational
90 days ago
99.68
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Utah Medicaid will be down for maintenance February 27, from 6:00 PM to March 1, 6:00 PM. The PRISM application will not be available during this time.
All interfaces will be held for processing until the system returns to normal operation.
Completed -
The scheduled maintenance has been completed.
Feb 25, 22:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:01 MST
Scheduled -
Utah Medicaid's system will be down on February 25th, from 6 PM to 10 PM for system updates.
All interfaces will be held for processing until the system returns to normal operation. UHIN will hold files during this timeframe.
UHIN will hold all HIPAA batch files received until Utah Medicaid is back online. All batch files (837, 270, 276, and 278) will be processed in the order they were received.
RealTime files (270 and 276) will fail during this time frame.
Completed -
The scheduled maintenance has been completed.
Feb 19, 17:28 MST
Scheduled -
The UHIN Customer Support call center will be closed on Monday, February 16th. All regular support issues will be addressed on Tuesday, February 17th.
Our on-call team will actively monitor the system to ensure connectivity remains stable.
If you have an issue, please contact us through the standard support channels by emailing customersupport@uhin.org. These will be addressed in accordance with our off-hours support policies.
Feb 13, 13:36 MST
Completed -
The scheduled maintenance has been completed.
Feb 15, 07:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:00 MST
Scheduled -
Utah Medicaid system maintenance will be on February 14th, from 7 AM to February 15th at 7 AM.
All interfaces will be held for processing until the system returns to normal operation. U HIN will hold files during this timeframe.
UHIN will hold all HIPAA batch files received once Utah Medicaid is back online. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
RealTime files (270 and 276) will fail during this time frame.