Driving Healthcare Solutions Forward
Identified - Cigna has identified an issue that caused some claims to reject in error. The affected claims were rejected with the following error code:

A3:454 – Acknowledgement/Returned as un processable claim-The claim/encounter has been rejected and has not been entered into the adjudication system. Procedure code for services rendered.

Claims that rejected from 01/01/2019 – current will be identified and will be replayed.

For up to date information, please visit: https://status.uhin.org/
Jan 9, 11:57 MST
Payer Connections   Operational
cHIE Clinical Systems Operational
CareAchieve Data Warehouse   Operational
Clinical Portal   Operational
Data Feeds   Operational
Federated Query   Operational
Results Delivery   Operational
VPN Connectivity   Operational
Real-Time Transactions Operational
SOAP   Operational
SOAP (CORE)   Operational
REST   Operational
MIME   Operational
cHIE Alert Notifications Operational
Delivered via Direct   Operational
Delivered via SFTP   Operational
Batch Transactions Operational
SFTP   Operational
SOAP   Operational
cHIEdirect.net Operational
Claims Attachments   Operational
Webmail   Operational
Utransend Portal   Operational
10A PreAuthorizations   Operational
UHINT Hand Entry Tool   Operational
Customer Service (Call Center)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019
Completed - The scheduled maintenance has been completed.
Jan 18, 21:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:30 MST
Scheduled - The chiedirect.net server is scheduled for regular maintenance. The CHIE Direct server will be down.

CHIE Direct has a regular maintenance window scheduled for every other Friday.

We apologize for any inconvenience.


For up to date information please visit: https://status.uhin.org/
Jan 16, 16:00 MST
Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - This incident has been resolved.
Jan 11, 11:06 MST
Update - Medicare A & B are currently experiencing a file processing delay impacting files submitted on January 10, 2019, after 2:00 AM. Reports for these files are delayed.

For up to date information, please visit: https://status.uhin.org/
Jan 10, 14:16 MST
Identified - Medicare Part A has experienced a delay in delivering for remittance advice reports for January 9, 2019.

For up to date information, please visit: https://status.uhin.org/
Jan 10, 11:27 MST
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019
Completed - The scheduled maintenance has been completed.
Jan 6, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 13:00 MST
Scheduled - Tricare West has a scheduled maintenance planned. This maintenance affects 27X transactions. Attempts to submit transactions for this payer will result in AAA*42 errors.

For up to date information please visit: https://status.uhin.org/
Jan 4, 07:59 MST
Completed - The scheduled maintenance has been completed.
Jan 6, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 00:30 MST
Scheduled - UUHP has a scheduled maintenance planned. This maintenance affects real time transactions. Batch transactions will be queued and processed after the maintenance.

For up to date information please visit: https://status.uhin.org/
Dec 28, 14:09 MST
Jan 5, 2019

No incidents reported.