Investigating - The payer PEHP will transition July groups to a new claims system on July 1, 2025. Providers must use the new member numbers with DOS starting 07/01/2025, even if a new card is not available. If providers use old PEHP member numbers, the claim will be rejected on a 277CA with codes A3:33:HK and/or A3:88:QC. Please resubmit with new member number for claims to pay.
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.87
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
99.75
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
99.75
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
99.75
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
99.75
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
99.96
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jun 30, 08:29 MDT
Update -
We are continuing to work on a fix for this issue.
Jun 30, 08:28 MDT
Update -
We are continuing to work on a fix for this issue.
Jan 27, 09:41 MST
Identified -
We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
Jan 27, 09:35 MST
Resolved -
We are now caught up with all backlogged alerts from University of Utah Healthcare. The issue has been resolved.
Thank you for your patience.
Jun 30, 08:26 MDT
Identified -
ADT messages from University Of Utah Health Care are currently delayed. The issue has been identified, and we are actively working with them to restore service as quickly as possible. Thank you for your understanding.
Jun 27, 08:52 MDT
Jun 29, 2025
No incidents reported.
Jun 28, 2025
No incidents reported.
Jun 27, 2025
Jun 26, 2025
No incidents reported.
Jun 25, 2025
Unresolved incident: Community Notice- PEHP July groups will transition to a new claims system on July 1, 2025.
Completed -
The scheduled maintenance has been completed.
Jun 19, 18:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 MDT
Scheduled -
The UHIN Customer Service call center will be closed on Thursday, June 19th.
All regular support issues will be addressed on Friday, June 20th. Our on-call team will be actively monitoring the system to ensure connectivity.
If you have an issue please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.
Jun 17, 10:25 MDT