A more connected healthcare system
Investigating - Utah Medicaid 835 (remittance advice) for January 8, 2023 lacked some remittance information within 835 files. Affected trading partners will receive replacement 835 files for January 8, 2023.
Jan 26, 2023 - 16:44 MST
Identified - The 834 files expected on the evenings of Tuesday, January 24th, and Wednesday, January 25th, are delayed and will be combined together and sent on the evening of Thursday, January 26th. The 834 files expected on the evening of Thursday, January 26th will be delayed and combined with the 834 files expected on the evening of Friday, January 27th.
Jan 26, 2023 - 14:27 MST
Identified - Medicare Part B has experienced issues in delivering Remittance Advice reports for 1/26/2023.

https://www.edissweb.com/cgp/index.html

For up to date information, please visit: https://status.uhin.org/

Jan 26, 2023 - 09:22 MST
Identified - Effective February 23, 2023, Utah Medicaid Fee For Service will no longer receive or process paper claims. All paper claims processing by Medicaid will be discontinued with PRISM go-live. Paper claims received on or after February 23, 2023, will be securely destroyed and no longer returned to providers or their vendors. Providers contracted with a clearinghouse will need to work directly with the clearinghouse to comply with submitting claims electronically.

All Utah Medicaid providers must have completed their Trading Partner Agreements in the PRISM enrollment steps called: Mode of Submission/EDI Exchange, Associate Billing Agent, and 835/ERA Enrollment Form. These must be completed with current submission and receipt Trading Partner Number (TPN) information to ensure claims and other HIPAA transactions are accepted into the PRISM system for processing. If these steps are not completed accurately, files will be rejected as "Entity not approved as an electronic submitter.

Jan 20, 2023 - 09:53 MST
Investigating - We are currently investigating this issue.
Nov 28, 2022 - 17:29 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2022 - 17:28 MST
Update - We are continuing to investigate this issue.
Oct 21, 2022 - 10:15 MDT
Investigating - The CHIE has been experiencing intermittent outages during the past couple of months. We are aware of the issue and working with our vendor on a solution. The outages are typically short in duration and we are able to restore service quickly. The exception is queries through eHealth Exchange which contribute to the outage and consequently have to be paused at times to restore the service. This issue is a high priority and we hope to have it resolved soon. We will post updates as we work toward a resolution.
Sep 21, 2022 - 13:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2022 - 17:29 MST
Investigating - Please be advised that some CHIE services are down or experiencing intermittent outages. Our team is currently working to identify the cause and implement a fix. Below are the current impacted services:

Patient Discovery
Document Query
Document Retrieve
Death Notifications

Nov 28, 2022 - 11:00 MST
Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
RESTful API Operational
90 days ago
100.0 % uptime
Today
Real-Time - SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - CORE SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - MIME Operational
90 days ago
100.0 % uptime
Today
Batch - SOAP Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
File Uploader Operational
90 days ago
100.0 % uptime
Today
Portal - UTRANSEND Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Degraded Performance
90 days ago
99.96 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Degraded Performance
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Degraded Performance
90 days ago
99.7 % uptime
Today
Results Delivery Degraded Performance
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
X12 Uploads/Downloads Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
90 days ago
100.0 % uptime
Today
Direct Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 12:58 MST
Investigating - Please be advised; The 834 files expected on the evening of Tuesday, January 24th, will be delayed and combined with the 834 files expected on the evening of Wednesday, January 25th.
Jan 25, 11:26 MST
Jan 25, 2023
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

Unresolved incident: Utah Medicaid PRISM announcement - Discontinued paper claims and PRISM enrollment for 835/ERA.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.