A more connected healthcare system
Update - UHIN is aware of slowness and partial outages in the Utransend portal, and currently investigating database optimization and performance improvements.
Jan 26, 16:39 MST
Update - Maintenance is being performed on the system through Sunday (1/23).
Jan 22, 10:32 MST
Update - We are continuing to investigate this issue.
Jan 10, 12:26 MST
Investigating - UHIN is aware of slowness in the Utransend portal, and currently investigating database optimization and performance improvements.
Dec 22, 08:39 MST
Clearinghouse Platform Partial Outage
90 days ago
97.01 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
RESTful API Operational
90 days ago
100.0 % uptime
Today
Real-Time - SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - CORE SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - MIME Operational
90 days ago
100.0 % uptime
Today
Batch - SOAP Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
99.98 % uptime
Today
File Uploader Operational
90 days ago
100.0 % uptime
Today
Portal - Utransend Partial Outage
90 days ago
70.13 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.97 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
99.8 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
My UHIN Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
X12 Uploads/Downloads Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
90 days ago
100.0 % uptime
Today
Direct Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - Utah Medicaid has resolved the issue with batch 270/271 files. New 270 batch transactions will be processed based on the normal batch processing schedule. Utah Medicaid is currently working through the backlog of transaction received during the outage.
May 17, 11:31 MDT
Identified - Utah Medicaid is currently experiencing an outage with Batch 271 Eligibility response files. Providers can expect a delay in delivery of the response files for requests sent May 13, 2022, to current. Files should not be redelivered; the 271 responses will be sent once the issue is resolved.
May 16, 11:10 MDT
May 16, 2022
Postmortem - Read details
May 16, 11:08 MDT
Resolved - This incident has been resolved.
May 16, 11:07 MDT
Identified - Please be advised, Utah Medicaid 834 files expected Friday, May 13th, and Monday, May 16th are expected to be delayed. They will be combined together and sent on the morning of Tuesday, May 17th. The 834 files expected on the evening of Tuesday, May 17th are expected to go out on schedule. The 834 sync files expected Sunday, May 15th are expected to go out on schedule
May 10, 16:44 MDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Postmortem - Read details
May 12, 10:16 MDT
Resolved - This incident has been resolved.
May 12, 10:14 MDT
Monitoring - State Farm will be performing system maintenance the evening of May 11, 2022. Some customers may experience intermittent realtime time connectivity timeouts during this period of time. If a realtime 270 transaction times out, please redeliver the transaction after the maintenance window.
May 11, 09:21 MDT
May 11, 2022
May 10, 2022
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.