Monitoring - A fix has been implemented and we are currently monitoring results. Be aware some connections may still be down. We are working to address any final issues.
May 17, 2023 - 08:59 MDT
Investigating - Please be advised: We are currently investigating an outage that is impacting inbound and outbound VPN connections to the CHIE. This may cause a delay in alerts from some facilities.
If you have any immediate questions or concerns please reach out to customer service at customerservice@uhin.org.
May 16, 2023 - 17:26 MDT
Monitoring - Please be advised Utah Medicaid has provided the below notice related to PRISM Trading Partner Agreement Requirements:
All Utah Medicaid providers must have completed their Trading Partner Agreements in the PRISM enrollment steps called: Mode of Submission/EDI Exchange, Associate Billing Agent, and 835/ERA Enrollment Form. These must be completed with current submission and receipt Trading Partner Number (TPN) information to ensure claims and other HIPAA transactions are accepted into the PRISM system for processing. If these steps are not completed accurately, files will be rejected as "Entity not approved as an electronic submitter." For verification, in PRISM, providers must check the Associate Billing Agent step for approved Trading Partner Numbers (TPN) and the associated HIPAA transaction types.
Feb 28, 2023 - 16:57 MST
Utah Medicaid has identified some defects that have prevented the 835 Remittance Advices (RAs) to generate. The defect is being worked on, we have created “paper RA’s” which have been loaded as PDF documents, viewable in My Inbox or in the Attached Documents of the adjudicated claim(s).
We thank you for your patience as we resolve this issue. For the published electronic remittances that were delivered, the Trading Partner Number (TPN) in the Control segments (ISA06 & GS02) contained a TPN of HT000004-004. This TPN is traditionally used for Testing as outlined in the Utah Medicaid Companion Guides. This may have caused the transaction to fail for some providers. All 835's were reissued with the correct TPN early this morning no other changes were made, 4/13/2023.
Apr 13, 2023 - 17:41 MDT
Monitoring - Utah Medicaid has advised the following:
276/277 and 837's: Providers can submit electronic claims (837) and claim inquiries (276/277) up to March 8, 2023, by 5:00 pm MST. Any electronic claim inquiries submitted after that date/time will be processed after the freeze period ends. UHIN will hold electronic claims (276/277) and submit to Medicaid for processing after the freeze period ends. Any files submitted after March 8th, must be in PRISM formatting. 270/271: Providers can submit electronic eligibility inquiries (270/271) up to April 1, 2023, in Legacy format, by 5:00 pm MST. Any electronic eligibility inquiries submitted after that date/time will be processed after the freeze period ends. UHIN will hold electronic eligibility inquiries (270/271) and submit to Medicaid for processing after the freeze period ends. Any files submitted after on or after April 2, 2023, must be in PRISM formatting.
Feb 28, 2023 - 19:28 MST
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
99.99
% uptime
Today
Batch EDI Processing
Operational
90 days ago
99.94
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Partial Outage
90 days ago
98.8
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
99.67
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Partial Outage
90 days ago
90.75
% uptime
Today
MYUHIN
Operational
90 days ago
99.7
% uptime
Today
File Tool
Operational
90 days ago
99.7
% uptime
Today
EDI Enrollment
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Operational
90 days ago
99.7
% uptime
Today
Eligibility
Operational
90 days ago
99.7
% uptime
Today
Claims
Operational
90 days ago
99.7
% uptime
Today
Claims Attachments
Operational
90 days ago
99.7
% uptime
Today
Prior Authorizations
Operational
90 days ago
99.7
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.