Investigating - Selecthealth will perform scheduled maintenance starting on Saturday April 17th @ 3:00 pm, and may have interruptions throughout that evening. UHIN may not be able to send their 276 Realtime transactions during this period. Partners need to resend them after the maintenance has completed.
Apr 13, 16:24 MDT
Clearinghouse Platform
Operational
90 days ago
99.83
% uptime
Today
Payer Network
Operational
90 days ago
99.93
% uptime
Today
RESTful API
Operational
90 days ago
99.93
% uptime
Today
Real-Time - SOAP
Operational
90 days ago
99.93
% uptime
Today
Real-Time - CORE SOAP
Operational
90 days ago
99.93
% uptime
Today
Real-Time - MIME
Operational
90 days ago
100.0
% uptime
Today
Batch - SOAP
Operational
90 days ago
99.5
% uptime
Today
SFTP
Operational
90 days ago
99.5
% uptime
Today
File Uploader
Operational
90 days ago
99.57
% uptime
Today
Portal - Utransend
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
My UHIN
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
X12 Uploads/Downloads
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
90 days ago
100.0
% uptime
Today
Direct Secure Messaging
Operational
90 days ago
100.0
% uptime
Today
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 14, 14:55 MDT
Monitoring -
The issue which resulted in the delayed delivery of Alert Notifications has been resolved. We will continue to monitor until all reports have been delivered.
Apr 14, 13:06 MDT
Update -
We continue to work with our vendor for a resolution.
Apr 14, 12:45 MDT
Identified -
Alert Notification Delivered via Direct are currently delayed. UHIN is actively working to deliver these reports as quickly as possible.
Apr 14, 08:48 MDT
Resolved -
The Utransend claim and report portal has been restored. Data more recent then April 9, 2021 will be in an Utransend portal. Data older than April 9, 2021 will be in a new Archive Utransend portal. UHIN will publish the link for the Archive portal the week of April 12, 2021. Splitting the archived data from the current data will provide a much more efficient response time for customer.
Apr 11, 18:35 MDT
Update -
We are continuing to work on a fix for this issue.
Apr 7, 18:36 MDT
Identified -
UHIN is in the process of making improvements to the performance of the Utransend Portal. The Portal will be unavailable from April 7, 2021 to April 11, 2021.
Apr 7, 18:30 MDT
Resolved -
Utah Medicaid is experiencing a delay in delivery of 834 transactions scheduled for April 5, 2021. The April 5, 2021 file will be combined with the April 6, 2021 file for delivery.
Apr 6, 13:47 MDT
Resolved -
UHIN's vendor has resolved the issue and Direct Secure Messaging is now accessible.
Apr 2, 09:59 MDT
Identified -
Direct Secure Messaging is currently experiencing an unscheduled downtime. We are actively working with our vendor to restore access.
Apr 2, 08:51 MDT