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All Systems Operational

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The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.96 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
99.87 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
99.87 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment
Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
100.0 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SelectHealth will conduct a scheduled maintenance September 8, 2023 1:00 AM MDT – 3:00 AM MDT.

Batch transaction will be stored and processed after the maintenance window is resolved.

Real-time transactions may experience a time-out on the connection during the maintenance window and should be resent.

Posted on Sep 08, 2023 - 14:19 MDT
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:01 MDT
Scheduled - On Sunday, September 17, UHIN will be performing maintenance for all players associated with trading partner HT006748-300. Senders will experience a timeout during the maintenance window. Failed transactions should be resent once the maintenance is resolved.
Sep 1, 17:15 MDT
Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 MDT
Scheduled - PEHP will be performing system maintenance from 9/15/23 at midnight until 9/16/23 at 1 pm.

Real-time transactions may experience a time-out on the connection during the maintenance window and should be resent.

Sep 15, 10:33 MDT
Sep 15, 2023
Resolved - This incident has been resolved.
Sep 15, 08:21 MDT
Identified - Medicare Part B is experiencing a delay in Remittance Advice delivery for Utah on 9/13/23

https://www.edissweb.com/cgp/index.html

For up to date information, please visit: https://status.uhin.org/

Sep 13, 10:10 MDT
Resolved - This incident has been resolved.
Sep 15, 08:20 MDT
Identified - Attention all users: PRISM will be down this Wednesday, September 13th from 6 pm to 10 pm for system maintenance.

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this timeframe.

Please use the Eligibility lookUp Tool (ELT) for all eligibility needs at https://medicaid.utah.gov/eligibility/

Sep 13, 15:42 MDT
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023
Resolved - This incident has been resolved.
Sep 8, 14:39 MDT
Monitoring - PAYER ID LIFE1 may require re-enrollment. If you are currently sending to LIFE1 and have previously enrolled but stopped receiving 835s, please re-enroll through UHIN to receive your 835’s.
Jul 25, 15:59 MDT
Resolved - This incident has been resolved.
Sep 8, 14:39 MDT
Identified - UHIN will hold batch files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

CORE RealTime files (270 and 276) will fail during this timeframe.

Please use the Eligibility lookUp Tool (ELT) for all eligibility needs at https://medicaid.utah.gov/eligibility/

Aug 25, 16:59 MDT
Sep 7, 2023

No incidents reported.