Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 2025 - 09:43 MST
Identified - UHIN is currently experiencing intermittent eligibility issues. The intermittent issue started on 01/13/25 at 6:50 AM MST. UHIN is aware of this issue and is working on a resolution.
Jan 13, 2025 - 09:37 MST
Update - The deployment originally scheduled for yesterday has been delayed. We will keep you informed and let you know when we are ready to move forward with the deployment. Thank you for your patience.
Jan 08, 2025 - 09:38 MST
Monitoring - As part of our efforts to enhance data quality in the CHIE, we have implemented a change to the manual patient panel upload process. Starting Tuesday, 01/07/2025, files containing duplicate MRNs will no longer be accepted. If duplicates are detected, our system will display an error message, prompting you to upload a corrected panel. We appreciate your cooperation and partnership as we continue to refine our processes. Thank you for your support!
Jan 03, 2025 - 15:35 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Degraded Performance
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Degraded Performance
90 days ago
100.0
% uptime
Today
PIR Connection
Degraded Performance
90 days ago
100.0
% uptime
Today
CORE Connection
Degraded Performance
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.99
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
99.95
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Utah Medicaid systems will be down Wednesday, January 22nd, from 6:00 p.m. to 10:00 p.m. for system maintenance. · UHIN will hold files during this time frame. · All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online. · RealTime files (270 and 276) will fail during this time frame. Posted on
Jan 15, 2025 - 12:16 MST
Resolved -
This incident has been resolved.
Jan 16, 09:42 MST
Investigating -
MyUHIN desktop file tool is experiencing issues uploading and downloading transactions. UHIN is working on fixing this issue.
Jan 14, 16:52 MST
Completed -
The scheduled maintenance has been completed.
Jan 15, 22:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:00 MST
Scheduled -
Utah Medicaid Scheduled Maintenance will be down Wednesday, January 15th, from 6:00 p.m. to 10:00 p.m. for system maintenance. · UHIN will hold files during this time frame. · All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online. · RealTime files (270 and 276) will fail during this time frame. · Please use the Eligibility LookUp Tool (ELT) for all eligibility needs at https://medicaid.utah.gov/eligibility/.
Jan 7, 11:52 MST
Resolved -
This incident has been resolved.
Jan 14, 10:50 MST
Update -
We are continuing to monitor for any further issues.
Dec 13, 16:02 MST
Monitoring -
DMBA is offering new benefit plans in 2025. Group ID numbers are a good way to differentiate between plans. Including the group ID number on your claim can help route your claim quickly.
S6XDMBA – DMBA HSA 60 PLAN Single Coverage T6XDMBA – DMBA HSA 60 PLAN Two-Party / Family Coverage S8XDMBA – DMBA HSA 80 PLAN Single Coverage T8XDMBA – DMBA HSA 80 PLAN Two-Party / Family Coverage S7XDMBA – DMBA PPO 70 PLAN Single Coverage T7XDMBA – DMBA PPO 70 PLAN Two-Party / Family Coverage S9XDMBA – DMBA PPO 90 PLAN Single Coverage T9XDMBA – DMBA PPO 90 PLAN Two-Party / Family Coverage
For plan identification on your Claim Payment Advice (835) the Group ID can be found in the 2100 REF01 segment ‘Class of Contract’ (CE).
For additional questions please contact DMBA customer service at 801-578-5600 or 800-777-3622.
Dec 13, 16:01 MST
Jan 13, 2025
Jan 12, 2025
No incidents reported.
Jan 11, 2025
No incidents reported.
Jan 10, 2025
No incidents reported.
Jan 9, 2025
No incidents reported.
Jan 8, 2025
Unresolved incident: Changes to CHIE Patient Panel Upload Process.
Resolved -
This incident has been resolved.
Jan 7, 11:45 MST
Monitoring -
UHIN Customer Support Holiday Schedule
The UHIN Customer Support call center will be closed on the following days: Tuesday, December 24th Wednesday, December 25th Wednesday, January 1st.
Our on-call team will actively monitor the system to ensure connectivity.
If you have an issue, please contact us through the standard support channels by emailing customersupport@uhin.org. These will be addressed in accordance with our off-hours support policies.
Dec 20, 13:14 MST