A more connected healthcare system
Investigating - We are currently investigating this issue.
Nov 28, 2022 - 17:29 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2022 - 17:28 MST
Update - We are continuing to investigate this issue.
Oct 21, 2022 - 10:15 MDT
Investigating - The CHIE has been experiencing intermittent outages during the past couple of months. We are aware of the issue and working with our vendor on a solution. The outages are typically short in duration and we are able to restore service quickly. The exception is queries through eHealth Exchange which contribute to the outage and consequently have to be paused at times to restore the service. This issue is a high priority and we hope to have it resolved soon. We will post updates as we work toward a resolution.
Sep 21, 2022 - 13:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2022 - 17:29 MST
Investigating - Please be advised that some CHIE services are down or experiencing intermittent outages. Our team is currently working to identify the cause and implement a fix. Below are the current impacted services:

Patient Discovery
Document Query
Document Retrieve
Death Notifications

Nov 28, 2022 - 11:00 MST
Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
RESTful API Operational
90 days ago
100.0 % uptime
Today
Real-Time - SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - CORE SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - MIME Operational
90 days ago
100.0 % uptime
Today
Batch - SOAP Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
File Uploader Operational
90 days ago
100.0 % uptime
Today
Portal - UTRANSEND Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Degraded Performance
90 days ago
98.38 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Degraded Performance
90 days ago
95.78 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Degraded Performance
90 days ago
95.48 % uptime
Today
Results Delivery Degraded Performance
90 days ago
95.78 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
X12 Uploads/Downloads Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
90 days ago
100.0 % uptime
Today
Direct Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be advised, SelectHealth has a planned downtime scheduled for Dec 15th 1:00 AM to 4:00 AM for 27x RT interfaces. There could be short intermittent outages for the 270/271 & 276/277 during those hours.
Posted on Dec 01, 2022 - 10:57 MST
Past Incidents
Dec 5, 2022
Completed - The scheduled maintenance has been completed.
Dec 5, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 MST
Scheduled - Regence BlueCross BlueShield of Utah has announced a realtime 27X scheduled outage on December 4, 2022 between 00:00 through 13:59 Central Time
Dec 2, 11:59 MST
Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:30 MST
Scheduled - The Health Choice Utah will have a scheduled downtime on 12/04/2022 12:30am – 12/04/2022 04:30am MST.
During the downtime, batch transactions will queue up and process after the downtime.


We are sorry for any inconvenience this may cause.

Dec 1, 14:20 MST
Completed - The scheduled maintenance has been completed.
Dec 4, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:30 MST
Scheduled - The University of Utah Health Plans will have a scheduled downtime on 12/04/2022 00:30am – 12/04/2022 04:30am MST.

During the downtime, batch transactions will queue up and process after the downtime. Real time transactions will have to be re-submitted after the downtime.

We are sorry for any inconvenience this may cause.

Dec 1, 14:17 MST
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Resolved - UHIN is experienced an unscheduled downtime for Webservices transactions from 5:15 pm to 6:15 pm.

We apologize for this inconvenience.

For up to date information please visit: https://status.uhin.org/

Nov 29, 18:17 MST
Nov 28, 2022
Resolved - This incident has been resolved.
Nov 28, 08:34 MST
Monitoring - Monitoring- Noridain Medicare made improvements to the UHIN connection on 11/18/2022. UHIN is monitoring the Issues related to duplicate file delivery and delayed transaction delivery to confirm if the issue is resolved.
Nov 22, 08:38 MST
Update - Noridian Medicare Part A and Part B has announced a connection outage. 837 Uploads are being delivered. 999,277 and 835 download are delayed. Once the connection is restored download will deliver as expected.
Nov 16, 09:36 MST
Identified - Please be advised Noridian Medicare has published a notice that the EDI Gateway is currently down. The Noridian outage will delay 837 claim uploads to Noridian Medicare States, in addition to 999, 277 and 835 downloads.

Please see the below notice published by Noridian EDISS
EDISS Gateway System: EDI is currently experiencing an intermittent issue with the EDI Gateway. Claim collection and connectivity are impacted. We are working to resolve it and appreciate your patience.
https://www.edissweb.com/cgp/index.html

Nov 4, 09:36 MDT
Resolved - This incident has been resolved.
Nov 28, 08:34 MST
Identified - Please be advised Utah Medicaid 834 files expected on the evening of Wednesday, November 23rd, will be delayed and combined with the 834 files expected on the evening of Thursday, November 24th.
Nov 22, 16:04 MST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - Resolved- all Utah Medicaid 835s delivered to customers on 11/21/22 at 1:30 PM.
Nov 22, 08:31 MST
Identified - UHIN is currently experiencing a delay with the delivery of the Utah Medicaid 835 Electronic Remittance Advice. It's expected that the issue will be resolved by 11/21/2022 at 11:30 AM.
Nov 21, 09:28 MST
Nov 21, 2022