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Identified - Cigna has identified an issue that caused some claims to reject in error. The affected claims were rejected with the following error code:
A3:454 – Acknowledgement/Returned as un processable claim-The claim/encounter has been rejected and has not been entered into the adjudication system. Procedure code for services rendered.
Claims that rejected from 01/01/2019 – current will be identified and will be replayed.
Resolved -
This incident has been resolved.
Jan 11, 11:06 MST
Update -
Medicare A & B are currently experiencing a file processing delay impacting files submitted on January 10, 2019, after 2:00 AM. Reports for these files are delayed.
Completed -
The scheduled maintenance has been completed.
Jan 6, 20:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 13:00 MST
Scheduled -
Tricare West has a scheduled maintenance planned. This maintenance affects 27X transactions. Attempts to submit transactions for this payer will result in AAA*42 errors.
Completed -
The scheduled maintenance has been completed.
Jan 6, 04:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 00:30 MST
Scheduled -
UUHP has a scheduled maintenance planned. This maintenance affects real time transactions. Batch transactions will be queued and processed after the maintenance.