Investigating - We are currently investigating this issue.
Nov 28, 2022 - 17:29 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2022 - 17:28 MST
Update - We are continuing to investigate this issue.
Oct 21, 2022 - 10:15 MDT
Investigating - The CHIE has been experiencing intermittent outages during the past couple of months. We are aware of the issue and working with our vendor on a solution. The outages are typically short in duration and we are able to restore service quickly. The exception is queries through eHealth Exchange which contribute to the outage and consequently have to be paused at times to restore the service. This issue is a high priority and we hope to have it resolved soon. We will post updates as we work toward a resolution.
Sep 21, 2022 - 13:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 2022 - 17:29 MST
Investigating - Please be advised that some CHIE services are down or experiencing intermittent outages. Our team is currently working to identify the cause and implement a fix. Below are the current impacted services:
Patient Discovery Document Query Document Retrieve Death Notifications
Nov 28, 2022 - 11:00 MST
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
RESTful API
Operational
90 days ago
100.0
% uptime
Today
Real-Time - SOAP
Operational
90 days ago
100.0
% uptime
Today
Real-Time - CORE SOAP
Operational
90 days ago
100.0
% uptime
Today
Real-Time - MIME
Operational
90 days ago
100.0
% uptime
Today
Batch - SOAP
Operational
90 days ago
100.0
% uptime
Today
SFTP
Operational
90 days ago
100.0
% uptime
Today
File Uploader
Operational
90 days ago
100.0
% uptime
Today
Portal - UTRANSEND
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Degraded Performance
90 days ago
98.38
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Degraded Performance
90 days ago
95.78
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Degraded Performance
90 days ago
95.48
% uptime
Today
Results Delivery
Degraded Performance
90 days ago
95.78
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
X12 Uploads/Downloads
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
90 days ago
100.0
% uptime
Today
Direct Secure Messaging
Operational
90 days ago
100.0
% uptime
Today
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Please be advised, SelectHealth has a planned downtime scheduled for Dec 15th 1:00 AM to 4:00 AM for 27x RT interfaces. There could be short intermittent outages for the 270/271 & 276/277 during those hours. Posted on
Dec 01, 2022 - 10:57 MST
Completed -
The scheduled maintenance has been completed.
Dec 5, 00:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 MST
Scheduled -
Regence BlueCross BlueShield of Utah has announced a realtime 27X scheduled outage on December 4, 2022 between 00:00 through 13:59 Central Time
Dec 2, 11:59 MST
Completed -
The scheduled maintenance has been completed.
Dec 4, 04:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:30 MST
Scheduled -
The Health Choice Utah will have a scheduled downtime on 12/04/2022 12:30am – 12/04/2022 04:30am MST. During the downtime, batch transactions will queue up and process after the downtime.
We are sorry for any inconvenience this may cause.
Dec 1, 14:20 MST
Completed -
The scheduled maintenance has been completed.
Dec 4, 04:30 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:30 MST
Scheduled -
The University of Utah Health Plans will have a scheduled downtime on 12/04/2022 00:30am – 12/04/2022 04:30am MST.
During the downtime, batch transactions will queue up and process after the downtime. Real time transactions will have to be re-submitted after the downtime.
We are sorry for any inconvenience this may cause.
Dec 1, 14:17 MST
Resolved -
This incident has been resolved.
Nov 28, 08:34 MST
Monitoring -
Monitoring- Noridain Medicare made improvements to the UHIN connection on 11/18/2022. UHIN is monitoring the Issues related to duplicate file delivery and delayed transaction delivery to confirm if the issue is resolved.
Nov 22, 08:38 MST
Update -
Noridian Medicare Part A and Part B has announced a connection outage. 837 Uploads are being delivered. 999,277 and 835 download are delayed. Once the connection is restored download will deliver as expected.
Nov 16, 09:36 MST
Identified -
Please be advised Noridian Medicare has published a notice that the EDI Gateway is currently down. The Noridian outage will delay 837 claim uploads to Noridian Medicare States, in addition to 999, 277 and 835 downloads.
Please see the below notice published by Noridian EDISS EDISS Gateway System: EDI is currently experiencing an intermittent issue with the EDI Gateway. Claim collection and connectivity are impacted. We are working to resolve it and appreciate your patience. https://www.edissweb.com/cgp/index.html
Nov 4, 09:36 MDT
Resolved -
This incident has been resolved.
Nov 28, 08:34 MST
Identified -
Please be advised Utah Medicaid 834 files expected on the evening of Wednesday, November 23rd, will be delayed and combined with the 834 files expected on the evening of Thursday, November 24th.
Nov 22, 16:04 MST
Resolved -
Resolved- all Utah Medicaid 835s delivered to customers on 11/21/22 at 1:30 PM.
Nov 22, 08:31 MST
Identified -
UHIN is currently experiencing a delay with the delivery of the Utah Medicaid 835 Electronic Remittance Advice. It's expected that the issue will be resolved by 11/21/2022 at 11:30 AM.
Nov 21, 09:28 MST