Driving Healthcare Solutions Forward
Investigating - Selecthealth will perform scheduled maintenance starting on Saturday April 17th @ 3:00 pm, and may have interruptions throughout that evening. UHIN may not be able to send their 276 Realtime transactions during this period. Partners need to resend them after the maintenance has completed.
Apr 13, 16:24 MDT
Clearinghouse Platform Operational
90 days ago
99.83 % uptime
Today
Payer Network Operational
90 days ago
99.93 % uptime
Today
RESTful API Operational
90 days ago
99.93 % uptime
Today
Real-Time - SOAP Operational
90 days ago
99.93 % uptime
Today
Real-Time - CORE SOAP Operational
90 days ago
99.93 % uptime
Today
Real-Time - MIME Operational
90 days ago
100.0 % uptime
Today
Batch - SOAP Operational
90 days ago
99.5 % uptime
Today
SFTP Operational
90 days ago
99.5 % uptime
Today
File Uploader Operational
90 days ago
99.57 % uptime
Today
Portal - Utransend Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
My UHIN Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
X12 Uploads/Downloads Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
90 days ago
100.0 % uptime
Today
Direct Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 15, 2021

No incidents reported today.

Apr 14, 2021
Resolved - This incident has been resolved.
Apr 14, 14:55 MDT
Monitoring - The issue which resulted in the delayed delivery of Alert Notifications has been resolved. We will continue to monitor until all reports have been delivered.
Apr 14, 13:06 MDT
Update - We continue to work with our vendor for a resolution.
Apr 14, 12:45 MDT
Identified - Alert Notification Delivered via Direct are currently delayed. UHIN is actively working to deliver these reports as quickly as possible.
Apr 14, 08:48 MDT
Apr 13, 2021

Unresolved incident: Selecthealth Maintenance 4/17/21.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Resolved - The Utransend claim and report portal has been restored. Data more recent then April 9, 2021 will be in an Utransend portal. Data older than April 9, 2021 will be in a new Archive Utransend portal. UHIN will publish the link for the Archive portal the week of April 12, 2021. Splitting the archived data from the current data will provide a much more efficient response time for customer.
Apr 11, 18:35 MDT
Update - We are continuing to work on a fix for this issue.
Apr 7, 18:36 MDT
Identified - UHIN is in the process of making improvements to the performance of the Utransend Portal. The Portal will be unavailable from April 7, 2021 to April 11, 2021.
Apr 7, 18:30 MDT
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 09:34 MDT
Monitoring - All Alert notifications delivered via Direct have now been delivered. We will continue to monitor.
Apr 6, 10:19 MDT
Identified - Alert Notifications delivered via Direct have been delayed. We are actively working to identify the root cause.
Apr 6, 09:06 MDT
Apr 6, 2021
Resolved - Utah Medicaid is experiencing a delay in delivery of 834 transactions scheduled for April 5, 2021. The April 5, 2021 file will be combined with the April 6, 2021 file for delivery.
Apr 6, 13:47 MDT
Resolved - This incident has been resolved.
Apr 6, 09:07 MDT
Update - We are continuing to monitor for any further issues.
Apr 6, 09:06 MDT
Monitoring - Alert notifications were delivered and we will continue to monitor.
Mar 29, 12:45 MDT
Identified - The delivery of Alert Notifications will be delayed. UHIN is currently working to resolve this issue.

We apologize for the inconvenience.
Mar 29, 08:15 MDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - UHIN's vendor has resolved the issue and Direct Secure Messaging is now accessible.
Apr 2, 09:59 MDT
Identified - Direct Secure Messaging is currently experiencing an unscheduled downtime. We are actively working with our vendor to restore access.
Apr 2, 08:51 MDT
Apr 1, 2021

No incidents reported.