Driving Healthcare Solutions Forward
Monitoring - Select Health has experienced a technical difficulty resulting in the need for the resending of the 277 files this afternoon (June 21, 2019). This may result in duplication of receiving 277 files. Select Health apologizes for the inconvenience.
Transactions impacted: 277 files
Start: 6/21/19 1:46 PM
End: NA
No other additional action is required.
Jun 21, 14:40 MDT
Payer Connections Operational
cHIE Clinical Systems Operational
CareAchieve Data Warehouse Operational
Clinical Portal Operational
Data Feeds Operational
Federated Query Operational
Results Delivery Operational
VPN Connectivity Operational
Real-Time Transactions Operational
SOAP Operational
SOAP (CORE) Operational
REST Operational
MIME Operational
cHIE Alert Notifications Operational
Delivered via Direct Operational
Delivered via SFTP Operational
Batch Transactions Operational
SFTP Operational
SOAP Operational
cHIEdirect.net Operational
Claims Attachments Operational
Webmail Operational
Utransend Portal Operational
10A PreAuthorizations Operational
UHINT Hand Entry Tool Operational
Customer Service (Call Center) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2019

No incidents reported today.

Jun 24, 2019
Resolved - This issue has been resolved at SelectHealth as of Friday, 6/21/19
Jun 24, 09:57 MDT
Identified - Select Health has experienced intermittent outages during the below time period, any requests sent during the below period of time that either timed out or received a NRF response should be resent.

Transactions Impacted:
270/271
Start: 6/21/2019 @ 12:00 PM MDT
End: No ETA
Action Required: Hold 270 transactions until further notice
Jun 21, 14:18 MDT
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Completed - The scheduled maintenance has been completed.
Jun 21, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 20:30 MDT
Scheduled - The chiedirect.net server is scheduled for regular maintenance. The CHIE Direct server will be down.

CHIE Direct has a regular maintenance window scheduled for every other Friday.

We apologize for any inconvenience.


For up to date information please visit: https://status.uhin.org/
Jun 19, 17:41 MDT
Jun 20, 2019
Resolved - This incident has been resolved and files are delivered. Some files may have been delivered multiple times. We apologize for any inconvenience this may have caused.
Please let us know if you have any questions or experience any issues.

Thank you
Jun 20, 14:35 MDT
Monitoring - UHIN is currently experiencing a delay in the delivery Utah Medicare reports. All reports from 6/17/2019 to current are delayed. UHIN is in the process of resolving the issue and all reports will be delivered by 6/20/2019.
Jun 20, 12:06 MDT
Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019
Resolved - Service to the UHIN Call Center has been restored.
Jun 17, 10:07 MDT
Update - We are continuing to investigate this issue.
Jun 17, 08:44 MDT
Investigating - UHIN is currently experiencing a phone system outage as a result a power failure in the Murray, Utah office. This outage does not impact any CHIE or Clearinghouse Systems. Estimated resolution 6/17/2019 @ 10:00 AM MDT
Jun 17, 08:43 MDT
Resolved - This incident has been resolved.
Jun 17, 09:59 MDT
Identified - SelectHealth has identified an issue affecting 277CA files beginning on 5/29/19. Due to duplicate file names, some 277CA files may fail to deliver or may deliver but fail to import into a practice management system. SelectHealth is currently working to resolve the issue. Once the issue is resolved, missing files can be re-sent.
Jun 11, 18:42 MDT
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - Medicaid batch and real-time transactions are now operational.
Jun 13, 17:00 MDT
Investigating - Medicaid batch and real-time transactions are currently unavailable. An update will be provided when Medicaid's systems are available.
Jun 13, 15:07 MDT
Jun 12, 2019

No incidents reported.