All Systems Operational

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
Batch EDI Processing Operational
Real Time EDI Processing Operational
PIR Connection Operational
CORE Connection Operational
SFTP Connection Operational
UTRANSEND Portal Operational
Payer Network Operational
The CHIE Platform Operational
Alerts - Delivered via Direct Operational
Alerts - Delivered via SFTP Operational
Alerts - MYUHIN Workflow Operational
Clinical Portal Operational
Data Feeds Operational
Federated Query Operational
Results Delivery Operational
VPN Connectivity Operational
MYUHIN Operational
File Tool Operational
EDI Enrollment Operational
Eligibility Operational
Claims Operational
Claims Attachments Operational
Prior Authorizations Operational
CHIE Alerts Workflow Operational
Customer Support Operational
Data Source Operational
Data Source Opt Out Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Utah Medicaid Maintenance 9/12/2026, from 6:00 AM until 9/13/2026, 10:00 AM. Sep 12, 2026 06:00 - Sep 13, 2026 10:00 MDT

Utah Medicaid will be doing maintenance on 9/12/2026, from 6:00 AM until 9/13/2026, 10:00 AM.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.

Posted on Sep 04, 2026 - 14:46 MDT

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Completed - The scheduled maintenance has been completed.
Sep 8, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:00 MDT
Scheduled - The UHIN Customer Support call center will be closed on Monday, September 7th. All regular support issues will be addressed on Tuesday, September 8th.

Our on-call team will actively monitor the system to ensure connectivity remains stable.

If you have an issue, please contact us through the standard support channels by emailing customersupport@uhin.org. These will be addressed in accordance with our off-hours support policies.

Sep 3, 09:44 MDT

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Completed - The scheduled maintenance has been completed.
Sep 5, 18:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:00 MDT
Scheduled - The Utah Medicaid will be unavailable on September 5, 2026, from 6:00 AM to 6:00 PM due to system maintenance. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility
UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

Aug 25, 14:33 MDT

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Completed - The scheduled maintenance has been completed.
Aug 29, 14:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 08:00 MDT
Scheduled - Utah Medicaid will be doing maintenance on 8/29/2026, from 8:00 AM to 2:00 PM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility
UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.

Aug 18, 12:58 MDT

Aug 28, 2026

No incidents reported.