Update - We are continuing to work on a fix for this issue.
Sep 27, 2022 - 16:04 MDT
Identified - Utah Medicaid claims submitted between October 1, 2022 and October 7, 2022 will be processed on the October 14, 2022 claims adjudication cycle. This means providers will not receive payment on 835's the weekend of October 7, 2022. Their system will be taken down at 4:00 PM on Thursday, October 6, 2022 in order to transition to a new system.
Sep 27, 2022 - 15:50 MDT
Investigating - Please be advised: CHIE Clinical Results service is experiencing an intermittent outage. UHIN is investigating for cause and will provide updates as more is discovered. If you have any persistent issues, questions, or concerns please reach out to customerservice@uhin.org
Sep 21, 2022 - 13:09 MDT
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
RESTful API
Operational
90 days ago
100.0
% uptime
Today
Real-Time - SOAP
Operational
90 days ago
100.0
% uptime
Today
Real-Time - CORE SOAP
Operational
90 days ago
100.0
% uptime
Today
Real-Time - MIME
Operational
90 days ago
100.0
% uptime
Today
Batch - SOAP
Operational
90 days ago
100.0
% uptime
Today
SFTP
Operational
90 days ago
100.0
% uptime
Today
File Uploader
Operational
90 days ago
100.0
% uptime
Today
Portal - UTRANSEND
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Degraded Performance
90 days ago
96.62
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
99.94
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
99.94
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
99.94
% uptime
Today
Clinical Portal
Degraded Performance
90 days ago
87.3
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Degraded Performance
90 days ago
92.94
% uptime
Today
Results Delivery
Degraded Performance
90 days ago
92.94
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
X12 Uploads/Downloads
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
90 days ago
100.0
% uptime
Today
Direct Secure Messaging
Operational
90 days ago
100.0
% uptime
Today
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
UHIN has resolved the issue.
Sep 28, 16:14 MDT
Identified -
UHIN is currently experiencing an issue related to connectivity to clearinghouse services. We have identified the issue and are working to restore service.
Sep 28, 13:39 MDT
Resolved -
This incident has been resolved.
Sep 28, 13:35 MDT
Identified -
Please be advised State Farm P&C and Health will be performing a system upgrade on Tuesday September 27, 2022. If you see any issue or have any concerns, please bring them to our attention.
Payer: State Farm Payer ID: 31059
Sep 26, 11:22 MDT
Resolved -
This incident has been resolved.
Sep 26, 11:11 MDT
Update -
We are continuing to monitor for any further issues.
Sep 26, 11:07 MDT
Monitoring -
Please be advised Noridian Medicare has published a notice: EDISS is continuing to experience sporadic connection errors. We apologize for the inconvenience. EDISS is currently experiencing an intermittent issue with the EDI Gateway. Claim collection and connectivity are impacted. We are working to resolve it and appreciate your patience.
This will cause a delay on 999, 277 and 835 delays.
Sep 15, 13:38 MDT
Resolved -
This incident has been resolved.
Sep 19, 15:37 MDT
Monitoring -
Please be advised: UHIN has identified and implemented a fix for an issue which caused an outage to CHIE Interface connections. Impacted timeframe estimated 10:45pm 8/24/22 to 9:30am 8/25/22. This outage impacted data feeds into and out of the CHIE. Interface connections are now stable, however, expect for data to be delayed while queued messages process. If you have any questions or concerns, please reach out to customerservice@uhin.org
Aug 25, 10:06 MDT
Resolved -
This incident has been resolved.
Sep 19, 15:36 MDT
Investigating -
We are continuing to investigate this issue
Aug 29, 11:36 MDT
Update -
Please be advised: A temporary fix has been implemented to improve uptime for the Portal while we identify a permanent fix. The portal will still experience intermittent and brief downtime until a permanent fix is implemented. If you experience any issues accessing the portal at this time, please wait a few minutes after the error message is received and attempt to access again. If you have any concerns or questions about this outage, please reach out to customerservice@uhin.org.
Aug 25, 10:14 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 23, 14:25 MDT
Investigating -
We are currently investigating this issue.
Aug 12, 15:01 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 10, 12:06 MDT
Investigating -
Please be advised: UHIN is investigating an issue which is causing intermittent interruptions to the CHIE Clinical Portal. If you have any questions or immediate concerns, please reach out to customerservice@uhin.org
Aug 9, 10:04 MDT