We are aware that Molina of Utah recently issued a communication regarding the consolidation of their clearinghouse operations to SSI and Availity. We want to provide immediate clarification to ensure there is no disruption to your workflow.
Please be assured that your connectivity to Molina of Utah through UHIN will remain active and uninterrupted.
Here is what you need to know:
No Action Required: You are not required to join or transition to a new clearinghouse (such as Availity or SSI).
Continued Service: You may continue to submit your claims through UHIN exactly as you do today.
Ongoing Collaboration: UHIN is actively coordinating with Molina of Utah to manage the backend technical transition to ensure it remains seamless for our providers.
Our goal is to make these industry shifts invisible to your office so you can stay focused on patient care. If you have any specific questions regarding your account, please feel free to reach out to our support team at 877-693-3071 or customersupport@uhin.org.
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.76
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
99.8
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
98.28
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Utah Medicaid's PRISM system will be down for maintenance on April 15th, from 6PM to April 15th at 10 PM.
All interfaces will be held for processing until the system returns to normal operation.
UHIN will hold all HIPAA batch files. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
RealTime files (270 and 276) will fail during this time frame.
Completed -
The scheduled maintenance has been completed.
Apr 3, 17:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 MDT
Scheduled -
The UHIN Customer Support call center will be closed on Friday, April 3rd. All regular support issues will be addressed on Monday, April 6th.
Our on-call team will actively monitor the system to ensure connectivity remains stable.
If you have an issue, please contact us through the standard support channels by emailing customersupport@uhin.org. These will be addressed in accordance with our off-hours support policies.
Apr 1, 15:40 MDT
Resolved -
This issue has been resolved. Direct Mail (directmail.uhin.org) is back up and running! Thank you for your patience.
Mar 30, 16:28 MDT
Identified -
We are aware of an issue impacting Direct messaging at this time. We are actively working with our vendor to restore service as quickly as possible. Thank you for your understanding.
Mar 30, 12:12 MDT