Update - UHIN is aware of slowness and partial outages in the Utransend portal, and currently investigating database optimization and performance improvements.
Jan 26, 16:39 MST
Update - Maintenance is being performed on the system through Sunday (1/23).
Jan 22, 10:32 MST
Update - We are continuing to investigate this issue.
Jan 10, 12:26 MST
Investigating - UHIN is aware of slowness in the Utransend portal, and currently investigating database optimization and performance improvements.
Dec 22, 08:39 MST
Clearinghouse Platform
Partial Outage
90 days ago
97.01
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
RESTful API
Operational
90 days ago
100.0
% uptime
Today
Real-Time - SOAP
Operational
90 days ago
100.0
% uptime
Today
Real-Time - CORE SOAP
Operational
90 days ago
100.0
% uptime
Today
Real-Time - MIME
Operational
90 days ago
100.0
% uptime
Today
Batch - SOAP
Operational
90 days ago
100.0
% uptime
Today
SFTP
Operational
90 days ago
99.98
% uptime
Today
File Uploader
Operational
90 days ago
100.0
% uptime
Today
Portal - Utransend
Partial Outage
90 days ago
70.13
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.97
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
99.8
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
My UHIN
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
X12 Uploads/Downloads
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
90 days ago
100.0
% uptime
Today
Direct Secure Messaging
Operational
90 days ago
100.0
% uptime
Today
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Utah Medicaid has resolved the issue with batch 270/271 files. New 270 batch transactions will be processed based on the normal batch processing schedule. Utah Medicaid is currently working through the backlog of transaction received during the outage.
May 17, 11:31 MDT
Identified -
Utah Medicaid is currently experiencing an outage with Batch 271 Eligibility response files. Providers can expect a delay in delivery of the response files for requests sent May 13, 2022, to current. Files should not be redelivered; the 271 responses will be sent once the issue is resolved.
May 16, 11:10 MDT
Resolved -
This incident has been resolved.
May 16, 11:07 MDT
Identified -
Please be advised, Utah Medicaid 834 files expected Friday, May 13th, and Monday, May 16th are expected to be delayed. They will be combined together and sent on the morning of Tuesday, May 17th. The 834 files expected on the evening of Tuesday, May 17th are expected to go out on schedule. The 834 sync files expected Sunday, May 15th are expected to go out on schedule
May 10, 16:44 MDT
Resolved -
This incident has been resolved.
May 12, 10:14 MDT
Monitoring -
State Farm will be performing system maintenance the evening of May 11, 2022. Some customers may experience intermittent realtime time connectivity timeouts during this period of time. If a realtime 270 transaction times out, please redeliver the transaction after the maintenance window.
May 11, 09:21 MDT