Update - We are continuing to work on a fix for this issue.
Jan 27, 2025 - 09:41 MST
Identified - We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
Jan 27, 2025 - 09:35 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.87
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
99.75
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
99.75
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
99.75
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
99.75
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
99.96
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jun 19, 18:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 MDT
Scheduled -
The UHIN Customer Service call center will be closed on Thursday, June 19th.
All regular support issues will be addressed on Friday, June 20th. Our on-call team will be actively monitoring the system to ensure connectivity.
If you have an issue please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.
Jun 17, 10:25 MDT
Resolved -
We are now caught up with all backlogged alerts from Intermountain. The issue has been resolved, and alert delivery is back to normal.
Thank you for your patience.
Jun 17, 09:14 MDT
Monitoring -
We observed very low message volume from Intermountain(IH) over the weekend until about 8:50 AM today. Since then, Alerts flow has improved, and we are seeing increased volume. We are working with IH to ensure any backlog alerts are delivered. You may notice some alerts arriving later than normal. We will continue to monitor and provide updates if there are any further issues or changes. Thank you for your patience.
Jun 16, 10:26 MDT
Completed -
The scheduled maintenance has been completed.
Jun 15, 05:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 16:30 MDT
Scheduled -
Utah Medicaid's PRISM system will be down for system maintenance on June 14, 2025 from 4:30 PM to 5:00 AM on June 15, 2025.
For eligibility verification, please go to https://medicaid.utah.gov/eligibility/ During this time: HIPAA CORE (Real Time) transactions will not be accepted. UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.
We appreciate your patience while the PRISM system maintenance is completed.
Jun 5, 13:28 MDT
Resolved -
This incident has been resolved.
Jun 11, 09:06 MDT
Update -
We are continuing to work on a fix for this issue.
Jun 4, 10:00 MDT
Identified -
UHIN is currently experiencing intermittent eligibility and batch webservices issues. The intermittent issue started on June 2, 2025. UHIN is aware of this issue and is working on a resolution.
Jun 3, 14:22 MDT
Resolved -
This incident has been resolved.
Jun 11, 09:05 MDT
Identified -
Utah Medicaid users: UHIN worked closely with Utah Medicaid to investigate missing/duplicated HIPAA transaction files 4/18 through 5/12. These issues have been resolved as of 12:00 p.m. 5/13/2025. No resubmission is necessary at this time. We appreciate your patience while this issue was corrected.
May 13, 13:26 MDT
Resolved -
This incident has been resolved.
Jun 11, 09:05 MDT
Monitoring -
SelectHealth’s Dental EFT file from 5/27/25 has experienced issues. Dental payments usually received on Thursdays will be delayed at least one day. SelectHealth is working as quickly as possible to resolve the situation.
May 28, 17:44 MDT
Resolved -
This incident has been resolved.
Jun 11, 09:05 MDT
Identified -
SelectHealth experienced issues with some claim files received on 6/2/25. It is necessary to have those files resent. Providers may see duplicate claims on the 277CA.
Resolved -
The scheduled maintenance was successfully completed. The system is now fully operational, and all queued messages are being delivered. Thank you for your patience. Please reach out to customerservice@uhin.org if you have any questions or if you’re missing expected notifications.
Jun 10, 14:50 MDT
Investigating -
There will be a brief interruption to our alerts delivery service at 2:00 PM today due to scheduled maintenance. As this work requires coordination across multiple teams, it is being performed during business hours. The interruption will last only a few minutes. Once maintenance is complete, any queued messages will be delivered as expected. Thank you for your understanding.
Jun 10, 09:28 MDT