Utah Health Information Network Status

Better Data Better Outcomes

All Systems Operational

Payer Connections Operational

cHIE Clinical Systems Operational

CareAchieve Data Warehouse Operational

Clinical Portal Operational

Data Feeds Operational

Federated Query Operational

Results Delivery Operational

VPN Connectivity Operational

Real-Time Transactions Operational

SOAP Operational

SOAP (CORE) Operational

REST Operational

MIME Operational

cHIE Alert Notifications Operational

Delivered via Direct Operational

Delivered via SFTP Operational

Batch Transactions Operational

SFTP Operational

SOAP Operational

cHIEdirect.net Operational

Claims Attachments Operational

Webmail Operational

Utransend Portal Operational

10A PreAuthorizations Operational

UHINT Hand Entry Tool Operational

Customer Service (Call Center) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Regence has a scheduled maintenance. Aug 19, 20:00 - Aug 20, 17:00 MDT

Regence has a scheduled maintenance planned. This maintenance affects Real-time 27X transactions. Please resend any transactions that received an error after the maintenance has been completed.

Thank you,

UHIN Community Alerts

For up to date information please visit: https://status.uhin.org/
Posted on Aug 18, 08:45 MDT

Select Health has a scheduled maintenance. Aug 22, 02:00-03:00 MDT

Select Health has a scheduled maintenance planned. This maintenance affects batch transactions. The batch transactions will be delayed in this time frame. Real time 270/271 should continue to function normally.

Thank you,

UHIN Community Alerts

For up to date information please visit: https://status.uhin.org/
Posted on Aug 16, 16:08 MDT

Past Incidents

Aug 19, 2017

No incidents reported today.

Aug 18, 2017

Regularly Scheduled Maintenance for chiedirect.net

Completed - The scheduled maintenance has been completed.
Aug 18, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:30 MDT

Scheduled - The chiedirect.net server is scheduled for regular maintenance. The cHIE Direct server will be down.

cHIE Direct has a regular maintenance window scheduled for every other Friday.

We apologize for any inconvenience.
Thank you,

UHIN Community Alerts
For up to date information please visit: https://status.uhin.org/
Aug 16, 17:12 MDT

EMI Health has experienced a processing issue

EMI Health has experienced processing issues for 835 files. If you received an 835 from EMI Health on Aug 14, 2017 with a Test indicator in it, please disregard this file. The file has been corrected and resent.

For up to date information, please visit: https://status.uhin.org/
Aug 18, 13:56 MDT

Aug 17, 2017

No incidents reported.

Aug 16, 2017

EMI is experiencing a partial delay in 835 delivery

Resolved - All delayed 835 reports have been sent by the payer.
Aug 16, 08:21 MDT

Identified - EMI has experienced issues in delivering 835 reports from 7/25/2017 to current. They are currently working on a resolution.

For up to date information, please visit: https://status.uhin.org/
Jul 31, 16:11 MDT

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Aug 16, 00:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:01 MDT

Scheduled - Please be advised UHIN has scheduled maintenance planned for Production during our normally scheduled maintenance window. During this time there may be periodic outages to SFTP, batch, and real-time transactions.
Aug 15, 15:06 MDT

Aug 14, 2017

No incidents reported.

Aug 13, 2017

Regence has scheduled maintenance planned for real-time transactions

Completed - The scheduled maintenance has been completed.
Aug 13, 12:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:01 MDT

Scheduled - Regence has scheduled maintenance planned for real-time transactions.

During the Regence scheduled maintenance don’t send real-time transactions to them. If sent and an error is received resend the transaction after the maintenance.
Aug 11, 09:59 MDT

Aug 11, 2017

No incidents reported.

Aug 10, 2017

SelectHelath is experiencing a delay in 277CA on 8/10/2017

Resolved - SelectHealth has resolved the issue with the 277CA. All of the 277CA’s for claims received after 08/07/2017 after 9:00pm MST have been sent out successfully.

We apologize for any inconvenience this may have caused.
Aug 10, 14:30 MDT

Identified - There is currently a delay in the 277CA for SelectHealth. SelectHealth is currently working on the issue.

We apologize for any inconvenience this may cause.

For up to date information, please visit: https://status.uhin.org/
Aug 10, 09:12 MDT

Aug 9, 2017

Medicare Part A and B is experiencing a possible delay in reports delivery

Resolved - Full functionality has been restored.
Aug 9, 09:42 MDT

Identified - Medicare Part A and B is experiencing a possible delay in reports delivery due to an intermittent connectivity issue.

For up to date information, please visit: https://status.uhin.org/
Aug 9, 08:53 MDT

SelectHealth 277CA delay

Due to some technical difficulties, the 277CA for claims received by SelectHealth after 9pm on August 7th will not go out until this evening.

We apologize for any inconvenience this may cause.

For up to date information, please visit: https://status.uhin.org/
Aug 9, 09:36 MDT

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 18:00 MDT

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

SelectHealth Scheduled Downtime

Completed - The scheduled maintenance has been completed.
Aug 5, 21:16 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 14:15 MDT

Scheduled - SelectHealth has a scheduled downtime that will affect real time transactions. The scheduled downtime will start on 08/05/2017 at 3:15 pm MST. During this downtime batch transactions will queue up.

All Real time transactions will receive a “system not available” response and will require a resubmission. We will send out an alert when the SelectHealth systems become available.

We apologize for any inconvenience this may cause.
Jul 31, 10:01 MDT

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