Driving Healthcare Solutions Forward
Identified - The issue has been identified, and a fix is being implemented. During this time - Utransend Archive will be unavailable (archive.utransend.org).
Apr 23, 13:58 MDT
Clearinghouse Platform Operational
90 days ago
99.83 % uptime
Today
Payer Network Operational
90 days ago
99.93 % uptime
Today
RESTful API Operational
90 days ago
99.93 % uptime
Today
Real-Time - SOAP Operational
90 days ago
99.93 % uptime
Today
Real-Time - CORE SOAP Operational
90 days ago
99.93 % uptime
Today
Real-Time - MIME Operational
90 days ago
100.0 % uptime
Today
Batch - SOAP Operational
90 days ago
99.5 % uptime
Today
SFTP Operational
90 days ago
99.5 % uptime
Today
File Uploader Operational
90 days ago
99.57 % uptime
Today
Portal - Utransend Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
My UHIN Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
X12 Uploads/Downloads Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
90 days ago
100.0 % uptime
Today
Direct Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHIE Systems Scheduled Maintenance May 11, 18:00-22:00 MDT
UHIN will be performing system maintenance on the CHIE systems Tuesday, May 11th beginning at 6:00 PM MDT. During this maintenance window, all CHIE systems will be unavailable. All messages will be queued and then processed once the maintenance has been completed.
Posted on May 10, 10:33 MDT
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 MDT
Scheduled - UHIN will be performing system maintenance on the CHIE systems Friday, May 7th beginning at 7:00 PM MDT. During this maintenance window, all CHIE systems will be unavailable. All messages will be queued and then processed once the maintenance has been completed.
May 6, 11:12 MDT
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021
Resolved - This incident has been resolved.
Apr 27, 12:32 MDT
Investigating - The University of Utah Health Plans will have a scheduled downtime on 04/25/2021 12:00am - 04/25/2021 04:00am MST.
During the downtime, batch transactions will queue up and process after the downtime. Real time transactions will have to be re-submitted after the downtime.

We are sorry for any inconvenience this may cause.
Apr 21, 12:51 MDT
Resolved - Reports are currently being delivered, however, due to the delay you could receive multiple reports. These are not duplicate.
Apr 27, 08:57 MDT
Identified - Due to the system issues experienced yesterday, Alert notifications will be delayed.
Apr 27, 08:33 MDT
Resolved - This incident has been resolved.
Apr 27, 08:31 MDT
Monitoring - Connectivity has been restored and we are monitoring the system as it processes through the backlog.
Apr 26, 12:43 MDT
Identified - The CHIE systems are currently experiencing an unscheduled downtime. UHIN is actively working to restore connectivity.
Apr 26, 09:25 MDT