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All Systems Operational
Payer Connections   Operational
cHIE Clinical Systems Operational
CareAchieve Data Warehouse   Operational
Clinical Portal   Operational
Data Feeds   Operational
Federated Query   Operational
Results Delivery   Operational
VPN Connectivity   Operational
Real-Time Transactions Operational
SOAP   Operational
SOAP (CORE)   Operational
REST   Operational
MIME   Operational
cHIE Alert Notifications Operational
Delivered via Direct   Operational
Delivered via SFTP   Operational
Batch Transactions Operational
SFTP   Operational
SOAP   Operational
cHIEdirect.net Operational
Claims Attachments   Operational
Webmail   Operational
Utransend Portal   Operational
10A PreAuthorizations   Operational
UHINT Hand Entry Tool   Operational
Customer Service (Call Center)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CHIE System Scheduled Maintenance May 22, 17:00-21:00 MDT
UHIN will be performing scheduled maintenance Tuesday evening, May 22nd from 5:00 - 9:00 PM MDT on the clinical systems which will result in a system outage.
This downtime will affect data feeds, results delivery, the CHIE portal and the CHIE Alert notifications delivered via chiedirect and SFTP.
Any messages received during this downtime will be queued and then processed once the CHIE Systems are brought back up.
Posted on May 18, 09:29 MDT
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018
Completed - The scheduled maintenance has been completed.
May 20, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 13:00 MDT
Scheduled - Tricare has a scheduled maintenance planned. This maintenance affects 27X transactions.

For up to date information please visit: https://status.uhin.org/
May 18, 17:07 MDT
Completed - The scheduled maintenance has been completed.
May 20, 15:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 MDT
Scheduled - United Healthcare has a scheduled maintenance planned. This maintenance affects 27X transactions. Attempts to submit transactions for this payer will result in AAA*42 errors.

For up to date information please visit: https://status.uhin.org/
May 18, 16:53 MDT
May 19, 2018

No incidents reported.

May 18, 2018
Resolved - EDI Support Services (EDISS) experienced a processing issue impacting a subset of files sent between May 6, 2018, at 5:00 PM (CST) through May 10, 2018, at 5:00 PM (CST). The subset of files impacted received 277CA reports, but the claims were not on file with the payer.

Impacted files have been identified and reprocessed with the original date of receipt. Submitters will receive a second 277CA report, which will contain the DCNs/ICNs that will correlate to the reprocessed claims.
May 18, 14:22 MDT
Identified - Medicare Part A and B is experienced a processing issue impacting a subset of files sent between May 6, 2018, at 5:00 PM (CST) through May 10, 2018, at 5:00 PM (CST). The subset of files impacted received 277CA reports, but the claims are not on file with the payer.

Impacted files are being identified, and once they are reprocessed, Submitters will be receiving a second 277CA report. This second report will contain the DCNs/ICNs that will correlate to the reprocessed claims. No Submitter action is required for this reprocessing.

EDISS will send a notification once the issue is fully resolved. EDISS apologizes for any inconvenience this may have caused.

For up to date information, please visit: https://status.uhin.org/
May 15, 15:49 MDT
Resolved - Files from 5/2/2018 have been delivered.
May 18, 11:00 MDT
Identified - UHIN has experienced issues in delivering reports from 5/2/2018.

For up to date information, please visit: https://status.uhin.org/
May 4, 12:14 MDT
May 17, 2018
Resolved - Real time transactions are now flowing.
May 17, 10:36 MDT
Investigating - UHIN is experiencing an intermittent outage for real time transactions.

For up to date information please visit
status.uhin.org
May 17, 09:58 MDT
May 16, 2018

No incidents reported.

May 15, 2018
Resolved - All 277CA files from Medicaid expected 5/14/18 have been delivered
May 15, 08:45 MDT
Identified - 277CA files from Medicaid expected 5/14/18 are delayed.

For up to date information, please visit: https://status.uhin.org/
May 14, 08:29 MDT
May 13, 2018

No incidents reported.

May 12, 2018
Resolved - The corrected 835s from Medicaid were sent out Friday May, 11th at 5pm.
May 12, 07:47 MDT
Identified - 835s (Remittance files) from Medicaid received the morning of Friday, May, 11th, should be ignored. Medicaid with be sending corrected files later today.

For up to date information, please visit: https://status.uhin.org/
May 11, 14:44 MDT
May 11, 2018
Completed - The scheduled maintenance has been completed.
May 11, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:30 MDT
Scheduled - The chiedirect.net server is scheduled for regular maintenance. The cHIE Direct server will be down.

cHIE Direct has a regular maintenance window scheduled for every other Friday.

We apologize for any inconvenience.
Thank you,

UHIN Community Alerts
For up to date information please visit: https://status.uhin.org/
May 9, 15:56 MDT
Resolved - The remittance advice for all Medicare Part A and B lines of business for May 11, 2018, have now delivered successfully and are available for download.
May 11, 13:27 MDT
Identified - Medicare Part A and B has experienced issues in delivering 835 reports from 5/11/2018.

For up to date information, please visit: https://status.uhin.org/
May 11, 08:56 MDT
Resolved - All 835s from 5/6 have been resent.
May 11, 09:07 MDT
Update - Some 835s from Medicaid received on Sunday May, 6 2018 had incorrect check numbers. The amounts on the 835s were correct. Medicaid will be sending corrected 835s shortly.
May 8, 09:26 MDT
Identified - Medicaid payments to providers expected on 5/6/2018 are delayed.

For up to date information, please visit: https://status.uhin.org/
May 7, 16:47 MDT
May 10, 2018
Resolved - UHIN has resolved the issue affecting VPN connectivity. Messages are now being received and processed.
May 10, 15:29 MDT
Update - UHIN continues to actively work on resolving the VPN connectivity issue. With no messages coming in, this also affects Alert notifications, Data feeds and Results Delivery.
May 10, 12:47 MDT
Identified - UHIN is currently experiencing issues with some of our VPN connections. We are actively working to resolve the issue.
May 10, 12:11 MDT
May 9, 2018

No incidents reported.