A more connected healthcare system
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 08:29 MDT
Investigating - UHIN has identified an issue which has resulted in the delay of some Alert notifications. This issue is actively being worked on and all Alerts should be delivered by tomorrow, July 23rd.
We apologize for the inconvenience.
Jul 22, 11:12 MDT
Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
RESTful API Operational
90 days ago
100.0 % uptime
Today
Real-Time - SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - CORE SOAP Operational
90 days ago
100.0 % uptime
Today
Real-Time - MIME Operational
90 days ago
100.0 % uptime
Today
Batch - SOAP Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
File Uploader Operational
90 days ago
100.0 % uptime
Today
Portal - Utransend Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.97 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
99.99 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
99.99 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
99.99 % uptime
Today
Clinical Portal Operational
90 days ago
99.89 % uptime
Today
Data Feeds Operational
90 days ago
99.99 % uptime
Today
Federated Query Operational
90 days ago
99.89 % uptime
Today
Results Delivery Operational
90 days ago
99.99 % uptime
Today
VPN Connectivity Operational
90 days ago
99.99 % uptime
Today
My UHIN Operational
90 days ago
99.81 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
99.27 % uptime
Today
Prior Authorizations Operational
90 days ago
99.27 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
X12 Uploads/Downloads Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
90 days ago
100.0 % uptime
Today
Direct Secure Messaging Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UHIN Scheduled Maintenance Aug 3, 18:00-22:00 MDT
Update: Original message indicated July 27th and should read August 3rd.

As a part of continuous security and scalability improvements, we will be upgrading our SFTP and Certificate infrastructure during this maintenance window.

To strengthen network security controls, as of August 3, 2021, UHIN will only accept internet connections from networks using Transport Layer Security (TLS) settings at version 1.2 or higher. Customers should ensure network settings meet this security level and take appropriate steps prior to this deadline.

Action Required for customers using SFTP:
After the migration is complete you will need to clear old SSH keys (Instructions provided below) and ensure they are connecting via TLS 1.2

To clear server on Linux/Unix
vi ~/.ssh/known_hosts
Delete sftp.uhin.org line
Delete uhin3.net line
save
To clear server on Windows
%USERPROFILE%\.ssh\known_hosts
Delete sftp.uhin.org line
Delete uhin3.net line
save
Posted on Jul 15, 10:48 MDT
Past Incidents
Aug 1, 2021

No incidents reported today.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Unresolved incident: Some Alert Notifications Delayed.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.