Utah Medicaid's PRISM system will be down on April 29th, from 6 PM to 10 PM for system updates.

Scheduled for Apr 29, 18:00 - 22:00 MDT

Scheduled

Utah Medicaid's PRISM system will be down on April 29th, from 6 PM to 10 PM for system updates.

All interfaces will be held for processing until the system returns to normal operation.

UHIN will hold all HIPAA batch files.
All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.

Please use the Eligibility LookUp Tool for all eligibility needs at https://medicaid.utah.gov/eligibility

Posted Apr 22, 2026 - 10:05 MDT

This scheduled maintenance affects: Clearinghouse Platform (Payer Network).