Direct Mail Service Issues

Incident Report for UHIN

Resolved

A fix has been implemented. Queued alerts message are now processing. You should receive any delayed alerts during the next scheduled push. Thank you!

Posted Oct 19, 2026 - 12:57 MDT

Investigating

We are currently experiencing issues with our Direct Secure Mail service that may impact outbound message delivery. Our team is actively investigating the issue and working to restore normal operations. Thank you for your understanding.

Posted Oct 19, 2026 - 09:41 MDT

This incident affected: The CHIE Platform (Alerts - Delivered via Direct).