The PRISM system will be down Wednesday, January 24th, from 6 P.M. to 10:00 P.M. for system maintenance.

Incident Report for UHIN

Resolved

This incident has been resolved.

Posted Jan 25, 2024 - 08:33 MST

Identified

Attention all users: The PRISM system will be down Wednesday, January 24th, from 6 P.M. to 10:00 P.M. for system maintenance.
• UHIN will hold files during this time frame.
• All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
• RealTime files (270 and 276) will fail during this timeframe.
• Please use the Eligibility LookUp Tool (ELT) for all eligibility needs at https://medicaid.utah.gov/eligibility/

Posted Jan 18, 2024 - 11:50 MST

This incident affected: Clearinghouse Platform (Payer Network).