PRISM will be down this Thursday, September 13th from 6 pm. to 10:00 p.m. for system maintenance.

Incident Report for UHIN

Resolved

This incident has been resolved.

Posted Sep 15, 2023 - 08:20 MDT

Identified

Attention all users: PRISM will be down this Wednesday, September 13th from 6 pm to 10 pm for system maintenance.

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this timeframe.

Please use the Eligibility lookUp Tool (ELT) for all eligibility needs at https://medicaid.utah.gov/eligibility/

Posted Sep 13, 2023 - 15:42 MDT

This incident affected: Clearinghouse Platform (Batch EDI Processing, Real Time EDI Processing, PIR Connection, CORE Connection, SFTP Connection).