We are aware that Molina of Utah recently issued a communication regarding the consolidation of their clearinghouse operations to SSI and Availity. We want to provide immediate clarification to ensure there is no disruption to your workflow.
Please be assured that your connectivity to Molina of Utah through UHIN will remain active and uninterrupted.
Here is what you need to know:
No Action Required: You are not required to join or transition to a new clearinghouse (such as Availity or SSI).
Continued Service: You may continue to submit your claims through UHIN exactly as you do today.
Ongoing Collaboration: UHIN is actively coordinating with Molina of Utah to manage the backend technical transition to ensure it remains seamless for our providers.
Our goal is to make these industry shifts invisible to your office so you can stay focused on patient care. If you have any specific questions regarding your account, please feel free to reach out to our support team at 877-693-3071 or customersupport@uhin.org.
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.76
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
99.8
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
98.28
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Apr 20, 03:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 MDT
Scheduled -
Our vendor, NextGen, will be performing system maintenance as part of a platform migration. During this time, Direct Mail Services may experience disruptions, and alerts sent via Direct Mail may be delayed.
Maintenance Window: Friday, April 17 at 8:00 PM MT – Monday, April 20 at 3:00 AM MT
Services are expected to resume automatically once the maintenance is complete. If you have any questions or experience issues outside of this window, please reach out to our support team at customersupport@uhin.org.
Thank you for your understanding.
Apr 16, 17:54 MDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 04:30 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:01 MDT
Scheduled -
The University of Utah Health Plans will have a scheduled downtime on 04/19/2026 01:00am-04:30am MST.
During the downtime, batch transactions will queue up and process after the downtime. Real time transactions will have to be re-submitted after the downtime.
Apr 17, 14:48 MDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 04:30 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 MDT
Scheduled -
Health Choice Utah will have a scheduled downtime on 04/19/2026 01:00am-04:30am MST.
During the downtime, batch transactions will queue up and process after the downtime. Real time transactions will have to be re-submitted after the downtime.
Apr 17, 14:50 MDT
Resolved -
The SelectHealth Realtime 270, 276 issue has been resolved. Please resend any failed realtime transactions.
Apr 16, 10:33 MDT
Identified -
UHIN is currently experiencing a realtime connectivity outage with SelectHealth, impacting 270/271 eligibility transactions and 276/277 claim status transactions. It's expected that the connection should be restored on 4/16/26.
Apr 15, 18:58 MDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 21:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:00 MDT
Scheduled -
Utah Medicaid's PRISM system will be down for maintenance on April 15th, from 6PM to April 15th at 10 PM.
All interfaces will be held for processing until the system returns to normal operation.
UHIN will hold all HIPAA batch files. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
RealTime files (270 and 276) will fail during this time frame.