UHIN Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2025 - 18:00 MDT
Scheduled - Utah Medicaid's PRISM system will be down for system maintenance on April 25th from 6:00 PM until April 27th at 8:00 PM.

For eligibility verification, please go to https://medicaid.utah.gov/eligibility/

During this time:

HIPAA CORE (Real Time) transactions will not be accepted.
UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.

We appreciate your patience while the PRISM system upgrade is completed.

Apr 25, 2025 18:00 - Apr 27, 2025 22:00 MDT
Update - We are continuing to work on a fix for this issue.
Jan 27, 2025 - 09:41 MST
Identified - We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
Jan 27, 2025 - 09:35 MST
Monitoring - SelectHealth has resent 277CA files with received dates of 04/01/25 and 04/02/25. Some providers may experience duplicates.

The fix for SelectHealth’s 277CA issue is currently in testing and will be deployed as soon as possible.

Again, we apologize for the inconvenience.

Apr 08, 2025 - 11:39 MDT
Identified - SelectHealth is resending 277CA files with a received date of 3/31/25. Some providers may experience duplicates. We realize this causes issues for some and we sincerely apologize. Our developers are currently working on a solution that will hopefully correct the issue.
Apr 07, 2025 - 16:02 MDT
Monitoring - SelectHealth 835 delay was due to a system outage following the complications from an upgrade. This caused the files not to be delivered out of the SelectHealth system.

This issue has been resolved. SelectHealth plans to repost the 835's from 03/13 - current. The 835 delays will continue until 04/02 in hopes they will all be caught up.

Mar 26, 2025 - 11:55 MDT

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
90 days ago
99.67 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
97.72 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.87 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
99.75 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
99.75 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
99.75 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
99.75 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
99.96 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

SelectHealth Realtime 270/271 Maintenance Sunday, May 4th 2:00 a.m. to 3:00 a.m. May 4, 2025 02:00-03:00 MDT

SelectHealth will be performing system maintenance from 2:00 a.m. to 3:00 a.m. on Sunday, May 4th.
270 real-time transactions may have short intermittent outages. Any timed-out requests should be resent.

Posted on Apr 21, 2025 - 16:47 MDT
Apr 25, 2025
Resolved - This incident has been resolved.
Apr 25, 17:00 MDT
Identified - UHIN is currently experiencing a delay in transaction delivery on batch transactions.
Apr 24, 17:11 MDT
Apr 24, 2025
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Resolved - This incident has been resolved.
Apr 16, 15:13 MDT
Investigating - Due to a widespread outage with our phone provider (Zoom), the UHIN Call Center is currently unable to receive calls. In the meantime, please reach out to customersupport@uhin.org for support. We’ll update this message when service is restored.
Apr 16, 14:25 MDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Resolved - The issues have been fully resolved. The backlog has been cleared and outbound message flow is stable and operating normally. Thank you.
Apr 11, 09:13 MDT
Update - Earlier today, we identified an issue caused by unexpectedly large messages impeding outbound traffic. This temporarily impacted message delivery for some systems and led to delays. The issue has since been resolved, and messages are now flowing again as expected.

We recognize the inconvenience this may have caused and appreciate your continued patience. Our team is closely monitoring the system to ensure stability.

Apr 10, 11:31 MDT
Monitoring - Update: The issue has been resolved, and systems are now operating normally. We are actively processing the backlog of queued messages, which will take some time to clear. Thank you for your continued patience as we work through it.
Apr 9, 10:15 MDT
Investigating - UHIN CHIE is experiencing an intermittent outage impacting our real-time ALERTS and Results Delivery service. This issue is being investigated. Thank you for your understanding.
Apr 8, 16:24 MDT