Identified - SelectHealth experienced issues with some claim files received on 6/2/25. It is necessary to have those files resent. Providers may see duplicate claims on the 277CA.
Apologies for the inconvenience.
Jun 05, 2025 - 10:35 MDT
Update - We are continuing to work on a fix for this issue.
Jun 04, 2025 - 10:00 MDT
Identified - UHIN is currently experiencing intermittent eligibility and batch webservices issues. The intermittent issue started on June 2, 2025. UHIN is aware of this issue and is working on a resolution.
Jun 03, 2025 - 14:22 MDT
Identified - Utah Medicaid users: UHIN worked closely with Utah Medicaid to investigate missing/duplicated HIPAA transaction files 4/18 through 5/12. These issues have been resolved as of 12:00 p.m. 5/13/2025. No resubmission is necessary at this time. We appreciate your patience while this issue was corrected.
May 13, 2025 - 13:26 MDT
Monitoring - SelectHealth’s Dental EFT file from 5/27/25 has experienced issues. Dental payments usually received on Thursdays will be delayed at least one day. SelectHealth is working as quickly as possible to resolve the situation.
May 28, 2025 - 17:44 MDT
Update - We are continuing to work on a fix for this issue.
Jan 27, 2025 - 09:41 MST
Identified - We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
Jan 27, 2025 - 09:35 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Under Maintenance
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Under Maintenance
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.87
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
99.75
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
99.75
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
99.75
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
99.75
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
99.96
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Utah Medicaid's PRISM system will be down for system maintenance on June 14, 2025 from 4:30 PM to 5:00 AM on June 15, 2025.
For eligibility verification, please go to https://medicaid.utah.gov/eligibility/ During this time: HIPAA CORE (Real Time) transactions will not be accepted. UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.
We appreciate your patience while the PRISM system maintenance is completed. Posted on
Jun 05, 2025 - 13:28 MDT
Completed -
The scheduled maintenance has been completed.
Jun 5, 00:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:00 MDT
Scheduled -
SelectHealth will be performing system maintenance their real-time connection on June 4, 2025. Downtime is not anticipated. However, there is the possibility of intermittent outages with 270 real-time transactions.
May 21, 10:42 MDT
The PRISM system will remain operational, but HIPAA CORE (Real Time) transactions may not be accepted during this time. UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.
We appreciate your patience while the PRISM system upgrade is completed.
Jun 4, 14:17 MDT
Resolved -
This incident has been resolved.
Jun 4, 11:46 MDT
Monitoring -
SelectHealth 835 delay was due to a system outage following the complications from an upgrade. This caused the files not to be delivered out of the SelectHealth system.
This issue has been resolved. SelectHealth plans to repost the 835's from 03/13 - current. The 835 delays will continue until 04/02 in hopes they will all be caught up.
Mar 26, 11:55 MDT
Resolved -
This incident has been resolved.
Jun 4, 11:46 MDT
Monitoring -
SelectHealth has resent 277CA files with received dates of 04/01/25 and 04/02/25. Some providers may experience duplicates.
The fix for SelectHealth’s 277CA issue is currently in testing and will be deployed as soon as possible.
Again, we apologize for the inconvenience.
Apr 8, 11:39 MDT
Identified -
SelectHealth is resending 277CA files with a received date of 3/31/25. Some providers may experience duplicates. We realize this causes issues for some and we sincerely apologize. Our developers are currently working on a solution that will hopefully correct the issue.
Apr 7, 16:02 MDT
Resolved -
The issue has been resolved, and real-time alerts from Intermountain have resumed. If you receive daily batch reports, the missing data will be included in tomorrow’s delivery. Please let us know if you continue to experience any issues.
Thank you for your understanding.
Jun 2, 10:07 MDT
Identified -
ADT messages from Intermountain are currently delayed. The issue has been identified, and we are actively working with Intermountain to restore service as quickly as possible.
Jun 2, 09:19 MDT
Completed -
The scheduled maintenance has been completed.
May 28, 22:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 18:00 MDT
Scheduled -
Utah Medicaid's PRISM system will be down for system updates on May 28, 2025 from 6 PM to 10 PM. For eligibility verification, please go to https://medicaid.utah.gov/eligibility/
During this time: HIPAA CORE (Real Time) transactions will not be accepted. UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.
We appreciate your patience while the PRISM system upgrade is completed.
May 22, 11:31 MDT
Resolved -
This incident has been resolved.
May 28, 17:34 MDT
Update -
We are continuing to monitor for any further issues.
May 27, 16:46 MDT
Monitoring -
SelectHealth is resending 277CA files with a received date of 4/18/25. Some providers may experience duplicates. SelectHealth apologize for the inconvenience.
May 27, 16:46 MDT
Completed -
The scheduled maintenance has been completed.
May 27, 00:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 MDT
Scheduled -
The UHIN Customer Support call center will be closed on Monday, May 26th. All regular support issues will be addressed on Tuesday, May 27th.
Our on-call team will actively monitor the system to ensure connectivity remains stable.
If you have an issue, please contact us through the standard support channels by emailing customersupport@uhin.org. These will be addressed in accordance with our off-hours support policies.
May 23, 09:27 MDT