UHIN Status Page
Identified - Intermountain is transitioning from their Cerner-based EHR (iCentra) to Epic, with a planned cutover date of September 6, 2025. During the cutover, all inpatients will be discharged from iCentra and admitted into Epic.

For consumers receiving ADTs:
(i) You will first receive A03 discharge messages from iCentra (with iCentra’s MRN)
(ii) Followed by A01 admit messages from Epic (with the new Epic MRN)

We’re checking with them whether A08s might be an alternative or whether specific values will be included in relevant HL7 segments to help us distinguish between technically triggered discharges and actual patient discharges. We'll keep you updated as we learn more.

Please plan accordingly and let us know if you have other questions.

Aug 08, 2025 - 13:54 MDT

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
100.0 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 2, 2025
Completed - The scheduled maintenance has been completed.
Sep 2, 00:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 MDT
Scheduled - The UHIN Customer Service call center will be closed on Monday, September 1st.

All regular support issues will be addressed on Tuesday, September 2nd. Our on-call team will be actively monitoring the system to ensure connectivity.

If you have an issue, please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.

Aug 29, 08:21 MDT
Sep 1, 2025
Completed - The scheduled maintenance has been completed.
Sep 1, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 MDT
Scheduled - SelectHealth Scheduled Maintenance 08/29/25 to 09/01/25

• SelectHealth will be performing system upgrades from 08/29/25 to 09/01/25.
• Batch transactions will be stored and processed after the maintenance window.
• Realtime transactions, notably 270/271s, may have short intermittent outages. If a request fails, it should be resent.

Impacted transactions:
• Batch 837, 270, 276 will have a delayed response.
• Realtime 270 may have short intermittent outages. Any timed-out requests should be resent.

Aug 14, 13:48 MDT
Completed - The scheduled maintenance has been completed.
Sep 1, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 18:00 MDT
Scheduled - Utah Medicaid will be doing maintenance on August 29, 2025, from 6:00 PM to September 1, 2025 7:00 PM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.

Aug 22, 09:44 MDT
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Aug 28, 2025

No incidents reported.

Aug 27, 2025
Resolved - This incident has been resolved.
Aug 27, 15:15 MDT
Investigating - The Intermountain feed is currently down. We have not been receiving data for the past two hours. We are actively working with their team to resolve the issue as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience.
Aug 27, 09:21 MDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Resolved - This incident has been resolved.
Aug 20, 11:03 MDT
Investigating - As part of the ongoing integration following the merger of Intermountain Healthcare and SCL Health, Epic will be transitioning message feeds from SCL facilities' (St.Vincent, St.James, Holy Rosary) into Intermountain's production environment on August 19, 2025. Following this change, data originating from these facilities will display IHC as the source facility consistent with other Intermountain messages (for those receiving HL7 messages this will show in the MSH.4 segment). Please be aware of this change when reviewing incoming data.
Aug 15, 10:30 MDT
Aug 19, 2025

No incidents reported.