Monitoring - SelectHealth 835 delay was due to a system outage following the complications from an upgrade. This caused the files not to be delivered out of the SelectHealth system.
This issue has been resolved. SelectHealth plans to repost the 835's from 03/13 - current. The 835 delays will continue until 04/02 in hopes they will all be caught up.
Mar 26, 2025 - 11:55 MDT
Update - We are continuing to work on a fix for this issue.
Jan 27, 2025 - 09:41 MST
Identified - We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
Jan 27, 2025 - 09:35 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Degraded Performance
90 days ago
99.67
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Degraded Performance
90 days ago
100.0
% uptime
Today
PIR Connection
Degraded Performance
90 days ago
100.0
% uptime
Today
CORE Connection
Degraded Performance
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
97.72
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.94
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
99.58
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
The UHIN Customer Service call center will be closed on Friday, April 4th, and will reopen on Monday, April 7th. Posted on
Mar 31, 2025 - 15:53 MDT
Past Incidents
Apr 1, 2025
Unresolved incident: UHIN is currently experiencing intermittent eligibility issues. The intermittent issue started on 03/31/25 MST. UHIN is aware of this issue and is working on a resolution..
Resolved -
Due to a system outage following the complications from an upgrade, there was an issue that caused files to UHIN to show as sent but they did not actually send out the door.
As of Friday(3/21) afternoon the issue has been resolved. We plan to repost the entire 835 run from 3/13 and are currently verifying if runs for 3/17 and 3/20 need to be reposted as well.
Mar 24, 15:17 MDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 22:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 MDT
Scheduled -
Utah Medicaid system will be down March 19, 2025, from 6 PM to 10 PM for scheduled system maintenance. · UHIN will hold files during this time frame.
· All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
· RealTime files (270 and 276) will fail during this time frame.