In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 2025 - 00:00 MST
Scheduled - The UHIN Customer Support call center will be closed on Thursday, November 27th and Friday, November 28th. All regular support issues will be addressed on Monday, December 1st.
Our on-call team will actively monitor the system to ensure connectivity remains stable.
If you have an issue, please contact us through the standard support channels by emailing customersupport@uhin.org. These will be addressed in accordance with our off-hours support policies.
Nov 27, 202500:00 - Nov 29, 202500:00 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.83
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
98.67
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Our vendor will perform scheduled maintenance on the MPI server on November 2nd from 4:30-5:30 PM MDT. This will delay alerts and patient lookup in the portal. Queued messages will be sent after maintenance completes. We kindly ask our data contributors to refrain from uploading any patient panels during this time.
Thank you for your cooperation and understanding Posted on
Nov 26, 2025 - 12:31 MST
Completed -
The scheduled maintenance has been completed.
Nov 28, 19:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:00 MST
Scheduled -
Utah Medicaid's PRISM system will be down on November 28th, from 6 PM to 7 PM for system maintenance.
All interfaces will be held for processing until the system returns to normal operation. UHIN will hold files during this time-frame.
UHIN will hold all HIPAA batch files. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
Real time files (270 and 276) will fail during this time frame.
Completed -
The scheduled maintenance has been completed.
Nov 19, 23:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 MST
Scheduled -
Utah Medicaid will be releasing an update on November 19, 2025, from 6 PM to 11 PM. The PRISM application will not be available during this time.
Utah Medicaid will be holding claims for processing until the system returns to normal operation.