UHIN Status Page
Monitoring - Attention Utah Medicaid Providers:

***Important Update: EDI Claim Payments***

Payments for EDI claims submitted between 4 PM on Wednesday, July 9th, and 10 PM on Thursday, July 10th, may not be included in this week's payment cycle.
Any claim payments that are not processed the weekend of 7/11-7/13 will be paid during next week’s payment cycle.

We apologize for any inconvenience.

Jul 11, 2025 - 10:48 MDT

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
100.0 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Utah Medicaid Maintenance on July 23, 2025, from 6 PM to 10 PM Jul 23, 2025 16:00-20:00 MDT

Utah Medicaid's system will be updated on July 23, 2025, from 6 PM to 10 PM

For eligibility verification, please go to https://medicaid.utah.gov/eligibility/

Utah Medicaid system will remain operational, but HIPAA CORE (Real Time) transactions may not be accepted during this time.

UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.

We appreciate your patience while the PRISM system upgrade is completed.

Posted on Jul 16, 2025 - 14:29 MDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Completed - The scheduled maintenance has been completed.
Jul 14, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 18:00 MDT
Scheduled - Some components of Utah Medicaid's PRISM system will be updated on July 14, 2025 from 6 PM to 7 PM.

For eligibility verification, please go to https://medicaid.utah.gov/eligibility/

The PRISM system will remain operational, but HIPAA CORE (Real Time) transactions may not be accepted during this time.

UHIN will hold all HIPAA batch transactions until the downtime is over. All transactions will be processed in the order they were received.

We appreciate your patience while the PRISM system upgrade is completed.

Jul 14, 10:20 MDT
Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 MDT
Scheduled - Utah Medicaid will be doing maintenance on July 13th, 2025 from 12:00 PM to 1 PM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.
All batch files (837, 270, 276, and 278) will be processed in the order they were received once
Utah Medicaid is back online.
RealTime files (270 and 276) will fail during this time frame.

Jul 9, 09:02 MDT
Jul 12, 2025

No incidents reported.

Jul 11, 2025

Unresolved incident: Utah Medicaid Possible Payment Delay - EDI claims submitted between 4 PM on Wednesday, July 9th, and 10 PM on Thursday, July 10th.

Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 15:37 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 15:36 MDT
Scheduled - Utah Medicaid will be doing maintenance on July 10, 2025, from 6:00 PM to 10:00 PM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.
All batch files 837, 270, 276, and 278 will be processed in the order they were received once Utah Medicaid is back online.
RealTime files 270 and 276 will fail during this time frame.

We appreciate your patience while the PRISM system maintenance is completed.

Jul 10, 11:52 MDT
Resolved - This incident has been resolved. Thanks for your patience while we worked through this!
Jul 10, 08:51 MDT
Monitoring - Due to a delay in incoming alert messages, some customers may receive multiple alert files today. We expect this issue to resolve automatically as the delayed data sources catch up. Thank you for your patience!
Jul 9, 09:43 MDT
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025
Resolved - This incident has been resolved.
Jul 7, 11:25 MDT
Investigating - The payer PEHP will transition July groups to a new claims system on July 1, 2025. Providers must use the new member numbers with DOS starting 07/01/2025, even if a new card is not available. If providers use old PEHP member numbers, the claim will be rejected on a 277CA with codes A3:33:HK and/or A3:88:QC. Please resubmit with new member number for claims to pay.

For more information see https://www.pehp.org/providers

Jun 25, 13:16 MDT
Resolved - This incident has been resolved.
Jul 7, 11:14 MDT
Identified - UHIN is currently experiencing a delay in transaction delivery.
Jul 2, 14:19 MDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 00:00 MDT
Scheduled - The UHIN Customer Service call center will be closed on Friday, July 4th.

All regular support issues will be addressed on Monday, July 7th.

Our on-call team will be actively monitoring the system to ensure connectivity.

If you have an issue, please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.

Jul 2, 13:18 MDT
Jul 4, 2025