Identified - Intermountain is transitioning from their Cerner-based EHR (iCentra) to Epic, with a planned cutover date of September 6, 2025. During the cutover, all inpatients will be discharged from iCentra and admitted into Epic.
For consumers receiving ADTs: (i) You will first receive A03 discharge messages from iCentra (with iCentra’s MRN) (ii) Followed by A01 admit messages from Epic (with the new Epic MRN)
We’re checking with them whether A08s might be an alternative or whether specific values will be included in relevant HL7 segments to help us distinguish between technically triggered discharges and actual patient discharges. We'll keep you updated as we learn more.
Please plan accordingly and let us know if you have other questions.
Aug 08, 2025 - 13:54 MDT
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Sep 2, 00:05 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 MDT
Scheduled -
The UHIN Customer Service call center will be closed on Monday, September 1st.
All regular support issues will be addressed on Tuesday, September 2nd. Our on-call team will be actively monitoring the system to ensure connectivity.
If you have an issue, please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.
Aug 29, 08:21 MDT
Completed -
The scheduled maintenance has been completed.
Sep 1, 23:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 MDT
Scheduled -
SelectHealth Scheduled Maintenance 08/29/25 to 09/01/25
• SelectHealth will be performing system upgrades from 08/29/25 to 09/01/25. • Batch transactions will be stored and processed after the maintenance window. • Realtime transactions, notably 270/271s, may have short intermittent outages. If a request fails, it should be resent.
Impacted transactions: • Batch 837, 270, 276 will have a delayed response. • Realtime 270 may have short intermittent outages. Any timed-out requests should be resent.
Aug 14, 13:48 MDT
Completed -
The scheduled maintenance has been completed.
Sep 1, 19:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 18:00 MDT
Scheduled -
Utah Medicaid will be doing maintenance on August 29, 2025, from 6:00 PM to September 1, 2025 7:00 PM. The PRISM application will not be available during this time.
All interfaces will be held for processing until the system returns to normal operation.
Resolved -
This incident has been resolved.
Aug 27, 15:15 MDT
Investigating -
The Intermountain feed is currently down. We have not been receiving data for the past two hours. We are actively working with their team to resolve the issue as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience.
Aug 27, 09:21 MDT
Resolved -
This incident has been resolved.
Aug 20, 11:03 MDT
Investigating -
As part of the ongoing integration following the merger of Intermountain Healthcare and SCL Health, Epic will be transitioning message feeds from SCL facilities' (St.Vincent, St.James, Holy Rosary) into Intermountain's production environment on August 19, 2025. Following this change, data originating from these facilities will display IHC as the source facility consistent with other Intermountain messages (for those receiving HL7 messages this will show in the MSH.4 segment). Please be aware of this change when reviewing incoming data.
Aug 15, 10:30 MDT