UHIN Status Page
HIE Data - Research Project Notice and 30-Day Opt Out Period
Monitoring - Posted Date: 10/10/2025
Deadline for Opt Outs: 11/9/2025

Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project.

Type of Request: Research

Project/Study Title: Medically Vulnerable People (MVP) Program Evaluation

Protocol Number (if applicable): 1

Requestor: Utah Department of Health and Human Services, Leisha Nolan and Skyler Crouch

Description of Project/Study: The purpose of this study is to evaluate the Medically Vulnerable People Program’s impact on participants’ health outcomes, investigate how MVP placement may contribute to or alleviate healthcare costs and utilization, quantify and analyze the healthcare utilization patterns, and investigate the factors that may influence healthcare costs for individuals in the MVP Program. Specific individuals who have provided informed consent to participate in the study. There are a number of data sources that individuals have consented for the researchers to obtain data from. UHIN is just one of the sources. Researchers will provide a list of consented participants to UHIN. They will request data from three different time periods: one year before the participant was enrolled in the MVP program, during their stay in the program, and one year after they leave the program. Researchers will provide these dates to UHIN.

Type of Patient Data Involved: Data elements requested for consented participants include, body mass index, blood pressure, lab results, annual flu vaccination, COVID vaccination, annual COVID booster, ICD-10 codes, CPT codes, number of routine care visits, number of hospital admissions, length of hospital stay, number of EMS encounters, number of mental health encounters, number of emergency department visits, number of prescriptions of narcan and antibiotics.

UHIN Board review and approval: The UHIN board, which is the governing body of UHIN, reviewed and approved this study on 8/14/2025.

Consent/Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Researchers will be obtaining consent for the study.

IRB/Privacy Board Approval or Exemption (for Research Studies Only): The Department of Health and Human Services Institutional Review Board 2 - Health and Biomedical Research reviewed and approved this study on 5/5/2025.

If you have questions or wish to have additional information about this project, please email privacy@uhin.org and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email privacy@uhin.org by 11/9/2025 to opt out.
Oct 10, 2025 - 11:52 MDT

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Uptime over the past 90 days. View historical uptime.
Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.83 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
98.67 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
100.0 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DMBA Scheduled Maintenance- October 16, 2025 5:00 PM – 12:00 AM Oct 16, 2025 17:00 - Oct 17, 2025 00:00 MDT

DMBA Scheduled Maintenance- October 16, 2025 5:00 PM – 12:00 AM

Batch transactions will be stored and processed after the maintenance.

Realtime transactions will fail and need to be resent once the maintenance is resolved.
Posted on Oct 13, 2025 - 17:11 MDT

CHIE EMPI maintenance Oct 23, 2025 19:00-21:15 MDT

The CHIE MPI vendor will be performing maintenance October 23rd from 7pm to 9pm. This will delay alerts and outgoing data as well as patient lookup in the portal. Queued messages will be sent after maintenance completes.
Posted on Oct 07, 2025 - 16:26 MDT
Oct 15, 2025
CHIE timeout issues
Resolved - This incident has been resolved.
Oct 15, 08:04 MDT
Investigating - The CHIE is experiencing delays with our MPI vendor which is causing some intermittent issues with patient discovery, patient search in the portal, panel imports and possible delays in alerts. We are working with our vendor to try to resolve the issue and will post an update once resolved.
Oct 14, 14:03 MDT
Oct 14, 2025
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

Unresolved incident: HIE Data - Research Project Notice and 30-Day Opt Out Period.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
SelectHealth Batch Transaction Delay October 8th from 9:30 a.m. – 11:00 a.m. MT
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:30 MDT
Scheduled - SelectHealth will experience downtime Wednesday, October 8th from 9:30 a.m. – 11:00 a.m. MT. All 999, 277ca and 837 transactions will be delayed. Normal processing will resume once the downtime is resolved.

Impacted Transactions: Batch 837, 999, 277ca, 270/271.

Realtime 270/271, 276/277 Eligibility and Claim Status Transactions will not be impacted
Oct 7, 16:27 MDT
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025
Heads-Up: Intermountain's switch to Epic EHR and what to expect on cutover day.
Resolved - This incident has been resolved.
Oct 2, 11:23 MDT
Monitoring - The issue is resolved. Federated Query is back online.

Please note: This fix has introduced an unintended behavior. Once the query has finished running and the “Federated Query update completed” message appears, users must refresh the browser tab to see the document.

Our vendor has been notified and is working on a fix. In the meantime, please remember to refresh your session to view the latest data from IHC. We apologize for the inconvenience and will let you know when the refresh step is no longer required.
Sep 17, 17:32 MDT
Update - Epic ADTs are now flowing successfully, and the ADT Service is fully operational.
The federated query remains down at this time. We're actively working with our vendor and Intermountain to get this resolved and will keep you posted as soon as a fix is in place.
Sep 6, 08:42 MDT
Update - As a reminder, Intermountain is transitioning to Epic on September 6th. Their rationale for the A03/A01 approach:
- Reduces interface complexity and supports standardized workflows across ancillary systems.
- Ensures compatibility with medication management and other ancillary systems that require a clean discharge/re-admission process for continuity and integrity.
- While a silent cutover could reduce visible disruption, it adds significant planning and technical complexity. The discharge/readmit model simplifies configuration and lowers go-live risk.

UHIN's MPI will link new and old MRNs from Intermountain before we begin routing the new Epic ADT messages to you. Approximately 2,500 patients are expected to have a Cerner A03 and an Epic A01 message. Please monitor your feeds and let us know if you encounter any issues.
Sep 5, 09:18 MDT
Identified - Intermountain is transitioning from their Cerner-based EHR (iCentra) to Epic, with a planned cutover date of September 6, 2025. During the cutover, all inpatients will be discharged from iCentra and admitted into Epic.

For consumers receiving ADTs:
(i) You will first receive A03 discharge messages from iCentra (with iCentra’s MRN)
(ii) Followed by A01 admit messages from Epic (with the new Epic MRN)

We’re checking with them whether A08s might be an alternative or whether specific values will be included in relevant HL7 segments to help us distinguish between technically triggered discharges and actual patient discharges. We'll keep you updated as we learn more.

Please plan accordingly and let us know if you have other questions.
Aug 8, 13:54 MDT
Oct 1, 2025
PRISM downtime for 9/24 delayed to October 1, 2025 6 PM to 10 PM
Completed - The scheduled maintenance has been completed.
Oct 1, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 18:00 MDT
Scheduled - Utah Medicaid has postponed PRISM downtime for September 24, 2025 to October 1, 2025.

Utah Medicaid will be releasing the next update of the PRISM system on October 1, 2025, from 6 PM to 10 PM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame
Sep 24, 18:04 MDT
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