UHIN Status Page
Update - Epic ADTs are now flowing successfully, and the ADT Service is fully operational.
The federated query remains down at this time. We're actively working with our vendor and Intermountain to get this resolved and will keep you posted as soon as a fix is in place.

Sep 06, 2025 - 08:42 MDT
Update - As a reminder, Intermountain is transitioning to Epic on September 6th. Their rationale for the A03/A01 approach:
- Reduces interface complexity and supports standardized workflows across ancillary systems.
- Ensures compatibility with medication management and other ancillary systems that require a clean discharge/re-admission process for continuity and integrity.
- While a silent cutover could reduce visible disruption, it adds significant planning and technical complexity. The discharge/readmit model simplifies configuration and lowers go-live risk.

UHIN's MPI will link new and old MRNs from Intermountain before we begin routing the new Epic ADT messages to you. Approximately 2,500 patients are expected to have a Cerner A03 and an Epic A01 message. Please monitor your feeds and let us know if you encounter any issues.

Sep 05, 2025 - 09:18 MDT
Identified - Intermountain is transitioning from their Cerner-based EHR (iCentra) to Epic, with a planned cutover date of September 6, 2025. During the cutover, all inpatients will be discharged from iCentra and admitted into Epic.

For consumers receiving ADTs:
(i) You will first receive A03 discharge messages from iCentra (with iCentra’s MRN)
(ii) Followed by A01 admit messages from Epic (with the new Epic MRN)

We’re checking with them whether A08s might be an alternative or whether specific values will be included in relevant HL7 segments to help us distinguish between technically triggered discharges and actual patient discharges. We'll keep you updated as we learn more.

Please plan accordingly and let us know if you have other questions.

Aug 08, 2025 - 13:54 MDT

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.83 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
98.67 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
100.0 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 15, 2025

No incidents reported today.

Sep 14, 2025
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:30 MDT
Scheduled - Utah Medicaid will be doing quarterly maintenance on September 13, 2025, from 4:30 PM to September 14, 2025 5:00 AM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility
UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.

Sep 5, 10:02 MDT
Sep 13, 2025
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Completed - The scheduled maintenance has been completed.
Sep 10, 18:30 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 10, 16:32 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:30 MDT
Scheduled - DMBA Health will conduct a scheduled maintenance on September 10, 2025, from 4:30 PM MDT to 6:30 MDT PM.

All batch files will be processed when the system is restored.

All realtime transactions will fail during this time and need to be resent.

Sep 10, 15:27 MDT
Resolved - The death notifications feed has been restored. You will receive notifications for any records that were missed during the downtime. Thank you for your patience while we worked through this issue.
Sep 10, 11:47 MDT
Investigating - Death notifications service is down, we are currently working a fix for this issue. Thank you for your understanding.
Sep 5, 17:17 MDT
Sep 9, 2025
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 MDT
Scheduled - The CHIE Portal will undergo scheduled maintenance today at 4:00 PM MDT.
As part of the security updates, some users may be prompted to do a hard refresh. Our vendor indicates this will only happen in limited cases, and if it does, it should be a one-time event.

How to do a hard refresh (Chrome/Edge):
Windows/Linux: Press Ctrl + Shift + R
Mac: Press Cmd + Shift + R

Thank you for your patience as we complete these updates!

Sep 9, 14:45 MDT
Completed - The scheduled maintenance has been completed.
Sep 9, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:30 MDT
Scheduled - Our vendor will perform scheduled maintenance on the MPI server at 4:30PM MDT. As a result, all outgoing alerts will be paused for approximately 30 minutes between 4:30-5:00 PM MDT today. We kindly ask our data contributors to refrain from uploading any patient panels during this time.

Thank you for your cooperation and understanding

Sep 9, 16:10 MDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025
Completed - The scheduled maintenance has been completed.
Sep 7, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 MDT
Scheduled - EMI Health will be performing a system upgrade from Friday, September 5, at 10 PM until Sunday, Sept. 7, 10 PM.

All batch files will be processed when the system resumes.

All realtime transactions will fail during this time and need to be resent.

Sep 5, 15:03 MDT
Sep 6, 2025

Unresolved incident: Heads-Up: Intermountain's switch to Epic EHR and what to expect on cutover day..

Sep 5, 2025
Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025
Completed - The scheduled maintenance has been completed.
Sep 2, 00:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 MDT
Scheduled - The UHIN Customer Service call center will be closed on Monday, September 1st.

All regular support issues will be addressed on Tuesday, September 2nd. Our on-call team will be actively monitoring the system to ensure connectivity.

If you have an issue, please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.

Aug 29, 08:21 MDT
Sep 1, 2025
Completed - The scheduled maintenance has been completed.
Sep 1, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 00:00 MDT
Scheduled - SelectHealth Scheduled Maintenance 08/29/25 to 09/01/25

• SelectHealth will be performing system upgrades from 08/29/25 to 09/01/25.
• Batch transactions will be stored and processed after the maintenance window.
• Realtime transactions, notably 270/271s, may have short intermittent outages. If a request fails, it should be resent.

Impacted transactions:
• Batch 837, 270, 276 will have a delayed response.
• Realtime 270 may have short intermittent outages. Any timed-out requests should be resent.

Aug 14, 13:48 MDT
Completed - The scheduled maintenance has been completed.
Sep 1, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 18:00 MDT
Scheduled - Utah Medicaid will be doing maintenance on August 29, 2025, from 6:00 PM to September 1, 2025 7:00 PM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.

Aug 22, 09:44 MDT