Payments for EDI claims submitted between 4 PM on Wednesday, July 9th, and 10 PM on Thursday, July 10th, may not be included in this week's payment cycle. Any claim payments that are not processed the weekend of 7/11-7/13 will be paid during next week’s payment cycle.
We apologize for any inconvenience.
Jul 11, 2025 - 10:48 MDT
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
99.96
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jul 13, 13:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 MDT
Scheduled -
Utah Medicaid will be doing maintenance on July 13th, 2025 from 12:00 PM to 1 PM. The PRISM application will not be available during this time.
All interfaces will be held for processing until the system returns to normal operation.
UHIN will hold files during this time frame. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online. RealTime files (270 and 276) will fail during this time frame.
Jul 9, 09:02 MDT
Jul 12, 2025
No incidents reported.
Jul 11, 2025
Unresolved incident: Utah Medicaid Possible Payment Delay - EDI claims submitted between 4 PM on Wednesday, July 9th, and 10 PM on Thursday, July 10th.
Completed -
The scheduled maintenance has been completed.
Jul 10, 22:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 MDT
Update -
We will be undergoing scheduled maintenance during this time.
Jul 10, 15:37 MDT
Update -
We will be undergoing scheduled maintenance during this time.
Jul 10, 15:36 MDT
Scheduled -
Utah Medicaid will be doing maintenance on July 10, 2025, from 6:00 PM to 10:00 PM. The PRISM application will not be available during this time.
All interfaces will be held for processing until the system returns to normal operation.
UHIN will hold files during this time frame. All batch files 837, 270, 276, and 278 will be processed in the order they were received once Utah Medicaid is back online. RealTime files 270 and 276 will fail during this time frame.
We appreciate your patience while the PRISM system maintenance is completed.
Jul 10, 11:52 MDT
Resolved -
This incident has been resolved. Thanks for your patience while we worked through this!
Jul 10, 08:51 MDT
Monitoring -
Due to a delay in incoming alert messages, some customers may receive multiple alert files today. We expect this issue to resolve automatically as the delayed data sources catch up. Thank you for your patience!
Jul 9, 09:43 MDT
Resolved -
This incident has been resolved.
Jul 7, 11:25 MDT
Investigating -
The payer PEHP will transition July groups to a new claims system on July 1, 2025. Providers must use the new member numbers with DOS starting 07/01/2025, even if a new card is not available. If providers use old PEHP member numbers, the claim will be rejected on a 277CA with codes A3:33:HK and/or A3:88:QC. Please resubmit with new member number for claims to pay.
Completed -
The scheduled maintenance has been completed.
Jul 5, 00:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 00:00 MDT
Scheduled -
The UHIN Customer Service call center will be closed on Friday, July 4th.
All regular support issues will be addressed on Monday, July 7th.
Our on-call team will be actively monitoring the system to ensure connectivity.
If you have an issue, please contact us through the standard support channels by emailing customerservice@uhin.org and we will research it according to our off-hours support policies.
Jul 2, 13:18 MDT
Resolved -
This incident has been resolved.
Jul 3, 09:37 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 2, 16:07 MDT
Update -
We want to make you aware of a phishing email that you may have received from one of our employee’s email accounts earlier today. The email may have appeared to come from Bill Cox and could include suspicious links or unexpected attachments. If you received such an email, please do not click on any links or open any attachments, and delete the message immediately. We take this matter very seriously and have already taken steps to secure the affected account and investigate the incident. At this time, we have no reason to believe any sensitive data was compromised, but we recommend remaining vigilant and reporting any suspicious activity to our security team or your own security team. If you may have clicked on any links or opened any attachments, please work with your security team immediately. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to prevent this from happening again. If you have any questions or concerns, please don't hesitate to reach out.
Jul 2, 16:00 MDT
Investigating -
Through both our internal alerting, as well as customer inquiry, we are aware that Bill Cox's email (bcox@uhin.org) account has been compromised through a targeted phishing attack. Malicious emails containing fraudulent DocuSign links have been sent from his address. Please exercise extreme caution and do NOT click on any DocuSign links from Bill Cox's email. We are actively investigating and working to resolve this issue.
Jul 2, 14:07 MDT
Resolved -
This incident has been resolved.
Jun 30, 08:29 MDT
Update -
We are continuing to work on a fix for this issue.
Jun 30, 08:28 MDT
Update -
We are continuing to work on a fix for this issue.
Jan 27, 09:41 MST
Identified -
We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
Jan 27, 09:35 MST
Resolved -
We are now caught up with all backlogged alerts from University of Utah Healthcare. The issue has been resolved.
Thank you for your patience.
Jun 30, 08:26 MDT
Identified -
ADT messages from University Of Utah Health Care are currently delayed. The issue has been identified, and we are actively working with them to restore service as quickly as possible. Thank you for your understanding.
Jun 27, 08:52 MDT