In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 2025 - 00:15 MST
Scheduled - The UHIN Customer Support call center will be closed on Wednesday, December 24th through Friday, December 26th. All regular support issues will be addressed on Monday, December 29th.
Our on-call team will actively monitor the system to ensure connectivity remains stable.
If you have an issue, please contact us through the standard support channels by emailing customersupport@uhin.org. These will be addressed in accordance with our off-hours support policies.
Dec 24, 202500:15 - Dec 29, 202500:15 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Operational
90 days ago
99.96
% uptime
Today
Alerts - Delivered via Direct
Operational
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Operational
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Operational
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
100.0
% uptime
Today
Data Feeds
Operational
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
99.68
% uptime
Today
Results Delivery
Operational
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Under Maintenance
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Dec 24, 2025
Unresolved incident: The UHIN Customer Support call center will be closed on Wednesday, December 24th through Friday, December 26th..
Resolved -
CCD Queries and Document Retrieval capabilities have been restored and services are now functioning as expected. Thank you!
Dec 23, 10:06 MST
Investigating -
CCD Queries and Document Retrieval capabilities are currently experiencing an issue. Our team is working to identify the root cause and restore functionality. We will keep you posted with updates. Thank you for your patience.
Dec 22, 11:15 MST
Completed -
The scheduled maintenance has been completed.
Dec 19, 19:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 18:00 MST
Scheduled -
Utah Medicaid real time system will be down on December 19th, from 6 PM to 7 PM for a system update to correct the 270 Real time transaction issue.
Real Time files (270 and 276) will fail during this time frame.
The Real time transaction for eligibility 270 will require the Medicaid ID to be included for all 270 transactions until this update is complete.
Dec 18, 17:06 MST
Completed -
The scheduled maintenance has been completed.
Dec 17, 22:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 18:00 MST
Scheduled -
The Utah Medicaid PRISM system will be down on December 17th at 6 PM to 10 PM.
All interfaces will be held for processing until the system returns to normal operation. U HIN will hold files during this timeframe.
UHIN will hold all HIPAA batch files. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
RealTime files (270 and 276) will fail during this time frame.
Completed -
The scheduled maintenance has been completed.
Dec 16, 20:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 19:00 MST
Scheduled -
Our vendor will perform scheduled maintenance on the MPI server on December 16th from 7:00-8:30 PM MDT. This will delay alerts and patient lookup in the portal. Queued messages will be sent after maintenance completes. We kindly ask our data contributors to refrain from uploading any patient panels during this time.
Thank you for your cooperation and understanding
Dec 12, 11:53 MST
Completed -
The scheduled maintenance has been completed.
Dec 14, 05:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 16:30 MST
Scheduled -
The Utah Medicaid system will be down on December 13th at 4:30 PM to December 14th at 5 AM for system maintenance.
All interfaces will be held for processing until the system returns to normal operation. U HIN will hold files during this timeframe.
UHIN will hold all HIPAA batch files. All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.
RealTime files (270 and 276) will fail during this time frame.