UHIN Status Page
Investigating - We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today.
Thank you for your cooperation and understanding

Nov 20, 2024 - 15:08 MST

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Under Maintenance
90 days ago
99.99 % uptime
Today
Alerts - Delivered via Direct Under Maintenance
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Under Maintenance
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Under Maintenance
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
99.95 % uptime
Today
Data Feeds Under Maintenance
90 days ago
100.0 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Under Maintenance
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
100.0 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UHIN Schedule Maintenance 11/23 and 11/24 Nov 23, 2024 08:00 - Nov 24, 2024 23:00 MST
As part of our ongoing efforts to improve scalability and performance, UHIN will be conducting system and database maintenance in our PRODUCTION environment. During this time, the UHIN Clearinghouse, CHIE, and MYUHIN systems will temporarily pause transaction processing.
Normal processing will resume promptly after the maintenance is completed. No actions are required from you before, during, or after the maintenance period.

Maintenance Schedule:
Start: November 23 at 8:00
End: November 24 at 22:00

We appreciate your understanding and patience as we work to enhance our systems.

Posted on Nov 15, 2024 - 12:25 MST
Past Incidents
Nov 20, 2024

Unresolved incident: UHIN alerts paused temporarily (Until 5:00 PM Today).

Nov 19, 2024
Resolved - This incident has been resolved.
Nov 19, 10:44 MST
Investigating - The following are known CHIE portal issues that we are actively working to resolve, with a fix expected to be deployed next week:
1. The PDF generated from the 'View/Print Summary' button in the 'Patient Summary' page may have missing information.
2. PDFs in the 'Documents' card are missing 'Dates of Service.'
3. Dates on the 'Encounters' card may appear one day early due to incorrect time zone conversions
Thank you for your patience as we work to address these issues.

Nov 7, 11:43 MST
Resolved - This incident has been resolved.
Nov 19, 10:44 MST
Identified - For those who received an email last week with instructions to create a MYUHIN account: We apologize if your username wasn’t clearly visible in the email. Please note that your email address is your username.
Oct 28, 14:33 MDT
Resolved - This incident has been resolved.
Nov 19, 08:36 MST
Identified - UHIN is currently experiencing a delay in transaction delivery.
Nov 18, 16:56 MST
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - Resolved - intermittent realtime timeouts resolved. All requests should be resent.
Nov 13, 15:43 MST
Identified - UHIN is currently experiencing intermittent 270/271 eligibility and 276/277 claims status issues. UHIN is aware of this issue and is working on a resolution.
Nov 13, 14:33 MST
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Resolved - This incident has been resolved.
Nov 11, 15:43 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 11:16 MST
Investigating - UHIN has identified and implemented a fix for an issue which caused a delay in delivering CHIE Alerts. The application is operational, and alerts are being delivered now but they will be delayed. Thank you for your understanding.
Nov 11, 11:15 MST
Nov 10, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 MST
Scheduled - UHIN will be performing maintenance on Sunday, November 10, 2024, from 5:00 a.m. to 7:00 am.

270/271 transactions sent to specific payers during this time will receive a timeout message and should be resent once the maintenance is resolved.

Nov 8, 16:31 MST
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - The death notifications feed has been restored. You will receive notifications for any records that were missed during the downtime. Thank you for your understanding!
Nov 7, 08:29 MST
Investigating - The Death Notification feed has been down since our migration to the new portal. We are currently investigating the issue and will keep you informed as we work on a resolution. We apologize for any inconvenience and appreciate your understanding.
Nov 5, 11:22 MST
Nov 6, 2024

No incidents reported.