UHIN Status Page

All Systems Operational

About This Site

UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.

The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.

Uptime over the past 90 days. View historical uptime.
Clearinghouse Platform Operational
90 days ago
100.0 % uptime
Today
Batch EDI Processing Operational
90 days ago
100.0 % uptime
Today
Real Time EDI Processing Operational
90 days ago
100.0 % uptime
Today
PIR Connection Operational
90 days ago
100.0 % uptime
Today
CORE Connection Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
UTRANSEND Portal Operational
90 days ago
100.0 % uptime
Today
Payer Network Operational
90 days ago
100.0 % uptime
Today
The CHIE Platform Operational
90 days ago
99.83 % uptime
Today
Alerts - Delivered via Direct Operational
90 days ago
100.0 % uptime
Today
Alerts - Delivered via SFTP Operational
90 days ago
100.0 % uptime
Today
Alerts - MYUHIN Workflow Operational
90 days ago
100.0 % uptime
Today
Clinical Portal Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
98.67 % uptime
Today
Federated Query Operational
90 days ago
100.0 % uptime
Today
Results Delivery Operational
90 days ago
100.0 % uptime
Today
VPN Connectivity Operational
90 days ago
100.0 % uptime
Today
MYUHIN Operational
90 days ago
100.0 % uptime
Today
File Tool Operational
90 days ago
100.0 % uptime
Today
EDI Enrollment ? Operational
90 days ago
100.0 % uptime
Today
Eligibility Operational
90 days ago
100.0 % uptime
Today
Claims Operational
90 days ago
100.0 % uptime
Today
Claims Attachments Operational
90 days ago
100.0 % uptime
Today
Prior Authorizations Operational
90 days ago
100.0 % uptime
Today
CHIE Alerts Workflow Operational
Customer Support Operational
90 days ago
100.0 % uptime
Today
Data Source Operational
Data Source Opt Out Notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Utah Medicaid systems will be down Wednesday, November 19th for system maintenance. Nov 19, 2025 18:00-22:00 MST

Utah Medicaid will be releasing an update on November 19, 2025, from 6 PM to 10 PM. The PRISM application will not be available during this time.

Utah Medicaid will be holding claims for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.
Posted on Nov 12, 2025 - 13:24 MST
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
HIE Data - Research Project Notice and 30-Day Opt Out Period
Resolved - Deadline for Opt Out has ended.
Nov 10, 08:35 MST
Monitoring - Posted Date: 10/10/2025
Deadline for Opt Outs: 11/9/2025

Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project.

Type of Request: Research

Project/Study Title: Medically Vulnerable People (MVP) Program Evaluation

Protocol Number (if applicable): 1

Requestor: Utah Department of Health and Human Services, Leisha Nolan and Skyler Crouch

Description of Project/Study: The purpose of this study is to evaluate the Medically Vulnerable People Program’s impact on participants’ health outcomes, investigate how MVP placement may contribute to or alleviate healthcare costs and utilization, quantify and analyze the healthcare utilization patterns, and investigate the factors that may influence healthcare costs for individuals in the MVP Program. Specific individuals who have provided informed consent to participate in the study. There are a number of data sources that individuals have consented for the researchers to obtain data from. UHIN is just one of the sources. Researchers will provide a list of consented participants to UHIN. They will request data from three different time periods: one year before the participant was enrolled in the MVP program, during their stay in the program, and one year after they leave the program. Researchers will provide these dates to UHIN.

Type of Patient Data Involved: Data elements requested for consented participants include, body mass index, blood pressure, lab results, annual flu vaccination, COVID vaccination, annual COVID booster, ICD-10 codes, CPT codes, number of routine care visits, number of hospital admissions, length of hospital stay, number of EMS encounters, number of mental health encounters, number of emergency department visits, number of prescriptions of narcan and antibiotics.

UHIN Board review and approval: The UHIN board, which is the governing body of UHIN, reviewed and approved this study on 8/14/2025.

Consent/Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Researchers will be obtaining consent for the study.

IRB/Privacy Board Approval or Exemption (for Research Studies Only): The Department of Health and Human Services Institutional Review Board 2 - Health and Biomedical Research reviewed and approved this study on 5/5/2025.

If you have questions or wish to have additional information about this project, please email privacy@uhin.org and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email privacy@uhin.org by 11/9/2025 to opt out.
Oct 10, 11:52 MDT
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025
Utah Medicaid downtime from October 6:00 PM to November 2, 6:00 PM
Completed - The scheduled maintenance has been completed.
Nov 2, 17:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:00 MDT
Scheduled - Utah Medicaid will be doing maintenance on October 31, 2025, from 6:00 PM to November 2, 6:00 PM. The PRISM application will not be available during this time.

All interfaces will be held for processing until the system returns to normal operation.

The eligibility tool will still be available during the maintenance window: https://medicaid.utah.gov/eligibility

UHIN will hold files during this time frame.

All batch files (837, 270, 276, and 278) will be processed in the order they were received once Utah Medicaid is back online.

RealTime files (270 and 276) will fail during this time frame.
Oct 23, 16:48 MDT
University of Utah Health Plans will have a scheduled downtime on 11/02/2025, 01:00am-03:30am MST
Completed - The scheduled maintenance has been completed.
Nov 2, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:01 MST
Scheduled - University of Utah Health Plans will have a scheduled downtime on 11/02/2025, 01:00am-03:30am MST.

During the downtime, batch transactions will queue up and process after the downtime. Real time transactions will have to be re-submitted after the downtime.

We are sorry for any inconvenience this may cause.
Oct 30, 08:47 MDT
Health Choice Utah will have a scheduled downtime on 11/02/2025, 01:00am-03:30am MST.
Completed - The scheduled maintenance has been completed.
Nov 2, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:00 MST
Scheduled - Health Choice Utah will have a scheduled downtime on 11/02/2025, 01:00am-03:30am MST.

During the downtime, batch transactions will queue up and process after the downtime. Real time transactions will have to be re-submitted after the downtime.

We are sorry for any inconvenience this may cause.
Oct 30, 08:45 MDT
Nov 1, 2025

No incidents reported.

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