Investigating - We are currently addressing an issue with our MPI. As a result, all outgoing alerts will be paused for approximately two hours. We kindly ask our data contributors to refrain from uploading any patient panels until 5:00 PM today. Thank you for your cooperation and understanding
Nov 20, 2024 - 15:08 MST
UHIN performs weekly maintenance on our systems on Tuesday evenings between 5pm and midnight mountain time. We will post additional status updates if customer impact is expected due to a specific maintenance.
The "degraded performance" and "under maintenance" states are not considered for uptime calculations. While UHIN does track degraded performance internally (ie. slower than normal system performance) these times are not calculated by the status page.
Clearinghouse Platform
Operational
90 days ago
100.0
% uptime
Today
Batch EDI Processing
Operational
90 days ago
100.0
% uptime
Today
Real Time EDI Processing
Operational
90 days ago
100.0
% uptime
Today
PIR Connection
Operational
90 days ago
100.0
% uptime
Today
CORE Connection
Operational
90 days ago
100.0
% uptime
Today
SFTP Connection
Operational
90 days ago
100.0
% uptime
Today
UTRANSEND Portal
Operational
90 days ago
100.0
% uptime
Today
Payer Network
Operational
90 days ago
100.0
% uptime
Today
The CHIE Platform
Under Maintenance
90 days ago
99.99
% uptime
Today
Alerts - Delivered via Direct
Under Maintenance
90 days ago
100.0
% uptime
Today
Alerts - Delivered via SFTP
Under Maintenance
90 days ago
100.0
% uptime
Today
Alerts - MYUHIN Workflow
Under Maintenance
90 days ago
100.0
% uptime
Today
Clinical Portal
Operational
90 days ago
99.95
% uptime
Today
Data Feeds
Under Maintenance
90 days ago
100.0
% uptime
Today
Federated Query
Operational
90 days ago
100.0
% uptime
Today
Results Delivery
Under Maintenance
90 days ago
100.0
% uptime
Today
VPN Connectivity
Operational
90 days ago
100.0
% uptime
Today
MYUHIN
Operational
90 days ago
100.0
% uptime
Today
File Tool
Operational
90 days ago
100.0
% uptime
Today
EDI Enrollment
?
Operational
90 days ago
100.0
% uptime
Today
Eligibility
Operational
90 days ago
100.0
% uptime
Today
Claims
Operational
90 days ago
100.0
% uptime
Today
Claims Attachments
Operational
90 days ago
100.0
% uptime
Today
Prior Authorizations
Operational
90 days ago
100.0
% uptime
Today
CHIE Alerts Workflow
Operational
Customer Support
Operational
90 days ago
100.0
% uptime
Today
Data Source
Operational
Data Source Opt Out Notifications
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
As part of our ongoing efforts to improve scalability and performance, UHIN will be conducting system and database maintenance in our PRODUCTION environment. During this time, the UHIN Clearinghouse, CHIE, and MYUHIN systems will temporarily pause transaction processing. Normal processing will resume promptly after the maintenance is completed. No actions are required from you before, during, or after the maintenance period.
Maintenance Schedule: Start: November 23 at 8:00 End: November 24 at 22:00
We appreciate your understanding and patience as we work to enhance our systems. Posted on
Nov 15, 2024 - 12:25 MST
Resolved -
This incident has been resolved.
Nov 19, 10:44 MST
Investigating -
The following are known CHIE portal issues that we are actively working to resolve, with a fix expected to be deployed next week: 1. The PDF generated from the 'View/Print Summary' button in the 'Patient Summary' page may have missing information. 2. PDFs in the 'Documents' card are missing 'Dates of Service.' 3. Dates on the 'Encounters' card may appear one day early due to incorrect time zone conversions Thank you for your patience as we work to address these issues.
Nov 7, 11:43 MST
Resolved -
This incident has been resolved.
Nov 19, 10:44 MST
Identified -
For those who received an email last week with instructions to create a MYUHIN account: We apologize if your username wasn’t clearly visible in the email. Please note that your email address is your username.
Oct 28, 14:33 MDT
Resolved -
Resolved - intermittent realtime timeouts resolved. All requests should be resent.
Nov 13, 15:43 MST
Identified -
UHIN is currently experiencing intermittent 270/271 eligibility and 276/277 claims status issues. UHIN is aware of this issue and is working on a resolution.
Nov 13, 14:33 MST
Resolved -
This incident has been resolved.
Nov 11, 15:43 MST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 11, 11:16 MST
Investigating -
UHIN has identified and implemented a fix for an issue which caused a delay in delivering CHIE Alerts. The application is operational, and alerts are being delivered now but they will be delayed. Thank you for your understanding.
Nov 11, 11:15 MST
Completed -
The scheduled maintenance has been completed.
Nov 10, 07:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 MST
Scheduled -
UHIN will be performing maintenance on Sunday, November 10, 2024, from 5:00 a.m. to 7:00 am.
270/271 transactions sent to specific payers during this time will receive a timeout message and should be resent once the maintenance is resolved.
Nov 8, 16:31 MST
Resolved -
The death notifications feed has been restored. You will receive notifications for any records that were missed during the downtime. Thank you for your understanding!
Nov 7, 08:29 MST
Investigating -
The Death Notification feed has been down since our migration to the new portal. We are currently investigating the issue and will keep you informed as we work on a resolution. We apologize for any inconvenience and appreciate your understanding.
Nov 5, 11:22 MST